Package allegedly dispatched on 11th December and now reported as list in transit! Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. Ordered it on Monday and it was delivered on Tuesday. Great to hear that the parcel arrived so quickly. They were dispatched quickly and delivered within a few days to Northern Ireland. Anyone can write a Trustpilot review. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Once you've placed your order, standard delivery takes between 2 to 4 working days to arrive. The range includes footwear, clothing and accessories for men, women and children. That is great news about the fast delivery.We hope to see you again very soon. Purchased 2 pairs of Salomon trainers in different sizes. Editor, Marcus Herbert. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! Unable to get in touch with anyone from customer service to resolve issue. Simply follow our returns portal link below. Manners cost nothing. Companies can ask for reviews via automatic invitations. Will definitely be ordering from them again. Yay! Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. One very disappointed son this Xmas! I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. It goes against our guidelines to offer incentives for reviews. Alternatively, enter your order number and email address into Hermes to monitor your delivery. - Lisa Lynch, posted 1 year ago The Footasylum app has all the latest streetwear, athleisure and footwear, including heritage styles, exclusive colourways, cutting-edge technology and much more. As the seasons change, more and more collections and features are promoted but there are a few ranges and edits that never go out of style and are popular all year round. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. The kind your customers really want. Ordered coats for 2 of my sons in the sale. Ordered Nike trainers. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. Heres how it works. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Founded in 2005, Footasylum is a subsidiary of JD Sports and has grown into a popular destination for the latest footwear and athletic apparel. 3 ratings with the average rating of 4 out of 5 stars. !\r\n \r\nGoods returned, Yodel receipt \r\n\r\n2 months later -still no replacement received", "Love my new trainers. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. To break them up politely to ask for helpit was like I had sowrn at them. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. When you hover over the mens, womens and kids' dropdowns, youll see Featured on the right-hand side. 1996 Retro Nuptse Jacket. Perfect from start to finish. Get FREE UK delivery on all orders over 60 and FREE UK returns. Which are the instant chat and the WhatsApp!! Shocking service avoid disappointment. Ordered some trainers at 10.30pm amd paid for next day delivery. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Can I return my online order to one of your stores. Rather than shopping on the Footasylum website, the Footasylum app (which is available on iOS and Android devices) is a quick and easy way to shop the full product catalogue from your phone or tablet. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. - Fred, posted 2 months ago Just noticed that the box they have sent them in isn't for the correct trainers. Date of experience: January 04, 2023. We also ensure all reviews are published without moderation. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). I brought some trainers and returned them just before the 28 day period which was allowed for returns. If youre a regular Footasylum shopper and want unlimited access to the latest news and products from top sports and fashion brands, the Footasylum app is definitely worth a download and its free. Verification can help ensure real people write reviews about real companies. footasylum returns faulty Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Bought a pair of Boss trainers at the end of November 2022. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Totally shocking service in regards to a faulty item that they . I received a faulty product, Footasylum returns were not at all 'easy' or 'simple' as they claim. For people who want unlimited delivery, you can pay 9.99 for a full year of free unlimited priority delivery with no minimum spend. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. Keep up the good work Terry!Thanks so much.Tanya. Ordered item was faulty. They also offer a WhatsApp device but it doesnt work. I will always order with footasylum I am very happy with the service and products. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. Discount. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. UK Returns Free return by our courier service. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! 10/10 will not be using footasylum again. Rock Woven Outdoor Pant. items Tracking evidenced missing item after it confirmed i had dropped in locker but i havent been contacted by footasylum, or had my refund Live chat takes a long time and is disjointed getting an actual person to speak . We also ensure all reviews are published without moderation. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. We are so glad to hear you are happy with the service. Men's, Women's & Kids' Trainers & Apparel | Footasylum Will not use again. Stay ahead of the game with the latest trainers and clothing from Footasylum. I ordered an item with Christmas delivery on 20th December and received an email confirmation. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Easy! You can return your product via Asda toyou, CollectPlus, Hermes and InPost. Delivery Methods. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. Will definitely be ordering from them again. Thank you for super quick delivery too :))", "I was assured me order would be amended when I requested to cancel it however this was not the case and now I\u2019ve to wait even longer for a refund and have to pay to return the item which apparently I will be refunded for however based on previous correspondence I won\u2019t hold my breath won\u2019t be ordering again". Package allegedly dispatched on 11th December and now reported as list in transit! !spoke to Edge lane store about colours in crocs. 2023 Trustpilot A/S. If this was my store, they would all be sacked. They have scribbled size 7 on it. If you request next day delivery your order must be placed before 23:00 Monday to Friday and before 23:00 on Sunday to be delivered the next day. You have 28 days to return your items and you'll need your original receipt or delivery note. That's because you can return Nike online orders, including custom Nike By You sneakers, for any reason within 30 days of purchase (some exceptions apply). Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Companies can ask for reviews via automatic invitations. First and last time I will use this company. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. 124.99. They all fit perfectly. Gain access to Footasylum UNLCKD through your main Footasylum account. We use dedicated people and clever technology to safeguard our platform. !spoke to Edge lane store about colours in crocs. Ordered and paid on 10th December my daughter's Xmas present. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. I have been waiting for confirmation that my return has been received/refund for 3+ weeks. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Here are 8 tips for writing great reviews. - KM, posted 1 year ago Email and text communication was prompt and efficient.