If your flight has been canceled by the airline, we will be happy to submit a request to the airline on your behalf for a refund. StudentUniverse: Cheap Student Flights We advise you also to print the on screen confirmation. Flight Bookings, Changes & Cancellations - FAQ | StudentUniverse This is very common, just make sure you have the card holder's permission! Business Details If you have any objections to your personal information being disclosed to an overseas recipient, please let us know. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Since we incur costs in cancelling your travel arrangements, you will need to pay our administration charge of 125 per person per booking (or such other amount specified in your travel documents). If your airline does appear to allow refunds, we recommend following up with us in 4-6 weeks to follow-up. We have no responsibility for these services, nor do we have the authority to make any warranty or representation regarding their standards. If you do not fly on the departure portion of your reservation, you will lose the full value of your ticket(s). You will be asked to pay our administration charge of 50 per passenger per booking (or such other amount specified in your travel documents), plus any additional travel service provider change or cancellation fees. This means different things depending on the airline, but for most major airlines at this point it means we can cancel your current flight and provide a future travel credit equal to the remaining value of your ticket. studentuniverse.co.uk/students/package-travel-rights, studentuniverse.co.uk/students/privacy-notice, ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. In addition, StudentUniverse has its own cancellation policies and rules to which you also agree: Cancellation received 60 days or more before departure of first product to depart in relevant booking: Deposit to be held. Most airline tickets do allow changes for a fee, plus any difference in fare. We cannot guarantee the accuracy of any ratings set by accommodation providers. I had leave revoked in the military and had to cancel my trip. To view and book these flights you must be logged in and a confirmed member of StudentUniverse. Please check your airline's policy to see if you might be eligible for a refund. To the extent of any inconsistency between a travel service providers terms and conditions and the terms and conditions set out herein, the travel service providers terms and conditions shall prevail, save to the extent that any provision in the travel service providers terms and conditions is deemed to be invalid or unenforceable. Many airlines are reducing their scheduled offerings and some are cancelling service altogether. advance purchase tickets and non-flexible fares) may not be changeable after a reservation has been made and any alteration could incur a cancellation charge of up to 100% of the service cost. All airline tickets must be issued in the name of the passport/photo identity holder. StudentUniverse | Complaints | Better Business Bureau Profile Travel credit is stored on your StudentUniverse account for future use. Its possible that your friend may have qualified for something, but more likely that your friend received a refund in the form of a future travel credit. Any booking you make will be with the relevant travel service provider and not StudentUniverse. Some products and benefits are restricted to enrolled students and faculty members at accredited colleges or universities and youth 16-25 years old only, others are not, please see https://www.studentuniverse.com/about-us/booking-terms-conditions. To the extent permitted by law, you specifically agree that StudentUniverse is not liable for any consequential damage or punitive, statutory, multiple, exemplary, or other form of damage not measured by actual damage. The cards that we accept may vary based on the supplier (some airlines don't accept certain cards as payment options). Coronavirus FAQ | StudentUniverse Each airline has a different policy, but most require you use the credit by the end of this year, and may require you use it for the same route (although it depends on the airline). To make a booking, click "Buy Now" and follow the prompts that appear on-screen. Many of the flights and flight-inclusive travel arrangements we arrange on your behalf are financially protected by the ATOL scheme. Please understand this process can take several months to get a resolution and we cannot guarantee it will result in a refund. Unfortunately if we cant reach you, our agents have to move on to help other customers. In the event of schedule changes, failure to reconfirm any sector of your itinerary may result in you needing to purchase a new flight. When youre ready to use your travel credit, first read the credit details found in My Wallet and then give us a call so we can book your flight. you may have booked a United ticket that was operated by a partner airline). For your protection, we recommend that you purchase trip cancellation and travel accident protection. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts not listed will not be ATOL protected. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. You must contact your airline directly and or visit its website for specific information regarding these guidelines and/or any additional fees. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; . Failure to produce either may result in the provider refusing to honour the reservation. StudentUniverse is committed to protecting the privacy and confidentiality of your personal information. However, if you have a problem during your trip, please inform the relevant travel service provider (e.g. If any part of a payment is non-refundable, the merchant must declare this fact in a written No Refund or Cancellation Policy to that customer before the refund is processed. 99% off Student Universe Coupons | Mar Coupon Codes To find out if there is a fare difference for the change you are looking to make, please contact us by phone. 1 et seq., and administered by the American Arbitration Association under its Consumer Rules. Then, on that page pick the best promo code, or deals, you interested and click the 'View Coupon' button. Other examples of minor changes include alteration of your flight departure time by less than 12 hours, changes to aircraft type and change of accommodation to a comparable or higher standard. StudentUniverse is not responsible for an airlines not providing you with a seat on a later flight, nor any additional charges the airline imposes for this reason, nor the full loss of value in your ticket. Sometimes airlines provide us with fares we cannot display online, even to our members. No date changes are permitted outside of your tickets validity period. For countries allowing international visitors, the vast majority are requiring a Covid test (taken within a few days before your trip) to travel. Your order constitutes an offer to buy a product. If you arrive late for a flight according to the airline's check-in requirements, or miss a flight, for ANY reason you will lose the total value of your ticket. These are intended to give a guide to the services and facilities you should expect from your accommodation. If we have arranged a package for you and you are prevented from taking your travel arrangements you may make a request to transfer those arrangements to another individual. Expires shortly ERE Show Coupon Code in Student Universe coupons $30 OFF COUPON CODE Up to $30 Off With Code But ATOL protection does not apply to all travel and travel services. If you want to pay separately, you will need to make multiple purchases. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. You can file an insurance claim through the company and wait to hear from them directly. We will advise you of the amount of the deposit and date for final payment at the time of your booking. We thought so! Travel documents include airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Give us a call back when you're ready to rebook. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). This use of our name is purely for reasons of identification and does not denote ownership, supervision, or control by StudentUniverse in any way. It depends on the airlines waivers and if the travel ban actually applies to you. It is your responsibility to ensure you have valid travel insurance that covers and is appropriate for your needs. Many of the flights and flight-inclusive holidays on StudentUniverse.co.uk are financially protected by the ATOL scheme (under Flight Centre (UK) Limiteds ATOL number 4267). In accordance with the Package Travel Regulations, if we have arranged a package for you and the travel arrangements are not performed with reasonable skill and care we will make good those arrangements or pay you appropriate compensation if this has affected the enjoyment of your trip. One-way fares to non-US destinations can require special visas. An incorrect name on a booking may result in an inability to travel on that booking and the booking being cancelled. StudentUniverse is on a mission to make global experiences possible. Please understand that travel service providers may not be able to accommodate every request. you will be asked to show the childs full unabridged birth certificate. However, many times the airline shown on your ticket is not the airline you booked your ticket with, or your ticket may have had multiple airlines. Travel for less and live for more with deals, contests and more. Make sure there are enough seats remaining for your party and let everyone go through the checkout process. Studentuniverse Reviews | Read Customer Service Reviews of When you book with us we will look after you until you arrive home safely from your travels. DONT BUY REFUND POLICIES. You will need to know the legal name and date of birth of your friend(s). In each case above, a service will be deemed to have been provided to you with reasonable skill and care if it complies with the locally enforced regulations of the country in which it is performed, or, in the absence of locally enforced regulations, if the service is delivered in a reasonable manner given locally accepted standards and practices.