This can be a very rewarding job, but it can also be stressful at times. Apple Technical Specialists typically have a bachelors degree in computer science or a related field, and they must be proficient in the use of Apple products. Necessary cookies are absolutely essential for the website to function properly. It does not store any personal data. Most surprising thing about working at Apple: I would think readers would be surprised to see the energy behind Apple's walls, to know that management is always working on creating a better customer experience. By becoming an Apple technical specialist, you can set yourself apart from the competition and find success in this growing field. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Finding the right course should be simple and intuitive. There is tons of support when needed and the training/onboarding process is great. Apple is an equal opportunity employer that is committed to inclusion and diversity. More people than ever are using Mac, iPad, and iPhone to do their best work, and the demand for Apple-certified IT professionals has never been greater, said Susan Prescott, Apples vice president of Enterprise and Education Marketing. You can search for people who have earned an Apple certification in the the Apple Directory on Credly. Apple technicians often work on their own to diagnose and repair devices, so they need to be able to work independently to complete their work. Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. By clicking Sign up, you agree to receive marketing emails from Insider Based on 3781 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City. Working as a Technical Specialist at Apple in US: 417 Reviews | Indeed.com Start of main content Apple 73 4.1 Write a review Snapshot Why Join Us 11.7K Reviews 2.9K Jobs 100.8K Salaries Benefits 316 Q&A Interviews 51 Photos Want to work here? A career as an Apple Technical Specialist can be both rewarding and challenging. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). Salary information comes from 13 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. This is because as more data is stored online, there is a greater risk that it will be compromised by hackers or other criminals. Your day in the Apple Store is filled with a range of focused support and service tasks. Youll grow your career skills, too, because leaders here take an active role in your professional development. Europe's No.1 Apple Training Specialist. Apple Training Training - LearnQuest You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. The Apple Store is open from 9:00 am to 9:00 pm, so you will need to be able to work a flexible schedule that includes weekends and holidays. When a customer needs assistance, you quickly assess their situation. Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Apple Professional Training exams are offered online and cost $149. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Apple Technical Specialist Job Description: Salary, Duties, & More Apple courses and certifications | Influential Training This was right before the iCloud and wireless backup days, and the message was not within the voicemail server we tried this solution first. Thanks to her teams help and extra tech training, she got to know our products inside out. Technical Specialist Job in Columbus, OH at Apple The cookie is used to store the user consent for the cookies in the category "Other. Learn more about the E-Verify program (Opens in a new window) . Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. Apple hiring US-Technical Specialist in Metairie, Louisiana, United Please note that all salary figures are . Recertification exams for unexpired certifications cost $49. Copyright In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple, she had the confidence to learn something new every day. We deliver a full range of Apple courses, including support and repair training for Apple devices. I also think readers might find the level of diversity among the talent at Apple very inspiring. Join to apply for the US-Technical Specialist role at Apple You may also apply directly on company website . AppleCare Technician Training - Self-paced online program including training materials and diagnostic tools Apple Authorized Training Center - 2 to 5 day courses containing lectures, demonstrations and hands-on lab exercises Global Service Exchange - Self-paced training materials (only available to technicians employed by AASP's and SSP's) Along the way, youll be updating your technical know-how and educating team members about technical issues. However, we cannot independently confirm if the Weibo account has a proven track record. As an Apple Technical Specialist, you will need to be proficient in the use of Apple products and software. If you have ever entered an Apple store in the morning you will see just how perfect every iPad, iPod, MacBook Pro have been aligned without fingerprints. Come eager to listen and learn from your team, your mentors, and your customers. All our courses are practical, hands-on, and led by trusted Apple experts. And thats our greatest strength. Stay up to date with what you want to know. Core training took place off-site and included 15 new employees like. See which role best matches your experience. What It's REALLY Like to Work at an Apple Store - Business Insider iOS 17 Wishlist What Do We Want to See? At the store I was introduced to a manager who explained that the followingSaturdaymorning theywere having a hiring event at7 a.m., and she invited me to attend. You will be working with customers one-on-one to help them with their Apple products. Check your badge on Credly for specific expiration dates. At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. Attention to detail: Attention to detail is the ability to notice small changes in a system or process. At other times, you refer customers to support team members who get them up and running again. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. The Training Specialist works collaboratively with leadership and human resources leader to dev Training . Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. I saw at least 40 other possible candidates who seemed just as eager as I. Apple employees welcomed us to the event with videos about Apple's achievements, and concluded with a written quiz on your knowledge of Apple product and its major software, like Pages, KeyNote, Numbers, Aperture, as well as Time Machine and others. At other times, you refer customers to support team members who get them up and running again. Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. This is an important milestone for the Mac Admins community which has grown 48 percent since 2019. Of course, every employee's experience is different but, we recently spoke with former Apple "specialist". You may be communicating with other technicians, engineers or managers. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, 17 Apple Technical Specialist Interview Questions and Answers, Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. Apple is a drug-free workplace. ICF Human Trafficking Training And Technical Assistance Specialist At first I didn't understand why she was so upset about an easily replaceable phone. By following these guidelines, you reap the benefits of the Apple identity and contribute to its strength. Customer loyalty and satisfaction is their number one priority. Average salary for Nokia Technical Manager in Dusseldorf, Germany: [salary]. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Subscribe to our mailing list and well send you a 10% off code to use when you contact our team to book any Apple training course for a limited time only! The mob used the electronics in the store to play music and record their dance routine. Choose from in-depth training tutorials to learn about building great apps or managing Apple devices. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. From today, updated professional training and certifications for IT support and management are available from Apple in a redesigned, online, and self-paced format. I agree to the Privacy Policy & Terms and Conditions. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple studentsexpect worldwide. If you dont pass the exam on the first try, you can purchase another exam and retake it after 14 days. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.