I had enough OBC last cruise on the last night that I just bought a GoPro Hero 7 from the Photo Gallery rather than leave any on the table. Other restrictions and exclusions may apply. Fares are based on Promo(s) DN*. Experience the thrill of bidding on great works of art including fine art, animation, and sports memorabilia. Every charge against your room bill, including the hotel service, can have your OBC used on it. The only exception is cash for gambling. Conserving water results in less energy spent making water, thus saving fuel. Guests needing continuous or intermittent oxygen for chronic conditions must make their own arrangements prior to travel. Travelers checks may be cashed at the front office to make your deposit. For more information please see the BON VOYAGE GIFTS & GIFT PACKAGES section. What can I use it for beside food? railings, buttons, door handles, countertops, faucets, etc. On the Eurodam, Koningsdam, Nieuw Amsterdam and Nieuw Statendam: Tamarind, for exotic Pan-Asian cuisine, Canaletto, featuring classic Italian cuisine in a relaxed setting. For safety reasons, Holland America Line has also devised recommended size guidelines for the electric mobility equipment used on our ships. Please keep this in mind when packing. In addition to watching the Safety Video, please read the Safety information located on the back of your stateroom/suite door. Onboard Credit is spending money for you to use to purchase products or services while onboard. Please fill out the form and return it to the Guest Services as soon as possible. Hours are from 6:00am until 9:00pm. You do not need to include any suffixes on your airline ticket. Representatives are available from 5:00 a.m. to 7:00 p.m. Monday through Friday and from 7:00 a.m. to 3:30 p.m. Saturday and Sunday (Pacific Time). Once youve completed Online Check-In at www.hollandamerica.com, retrieve your digital boarding pass via the app to expedite embarkation at the pier. If you reside in the UK please visit cibtvisas.co.uk/hollandamerica. We strongly encourage you to complete the check-in process at our website athollandamerica.com and to download the Holland America Line Navigator App. Receive exclusive upgrades and bonus amenities when you book early. I didn't think a thing of it; it's like a mini insurance policy for the company placing the hold against the possibility that you won't pay the bill at the end or be good for the money. Please note that this is a U.S. government regulation over which Holland America Line has no control. WebFind the best cruise and vacation deals on the Internet, make cruise and hotel and reservations online, and research vacation destinations online at Dream Vacations Manage your cruise with our free app! Adjacent the Lido Market area, Canaletto restaurant serves classic Italian cuisine with tableside service for dinners. Have your travel advisor call World Cruise Reservations at 1-800-522-3399 or1-206-626-7353 to add services to your itinerary. HAL reserves the sole right to determine the method of compensation made to guests. By In order to coordinate transfers and luggage handling with post- cruise arrangements, a disembarkation form will be distributed to guests for whom we have no disembarkation information or guests for whom we have no flight schedule. From attire and handbags to sparkling jewelry, we have a variety of products to choose from. Important: Do not pack your passport, medications, Express Docs or electronic airline tickets in your checked baggage. Promotional credits are nonrefundable. Your seating assignment will be noted on your guest card upon boarding. With very limited exceptions (such as some Panama Canal cruises),U.S. law prohibits persons from beginning their cruise in oneU.S. port and ending it in a different U.S. port. Please Note: Firearms, explosives, fireworks, other weapons and knives or sharp blades over two and half inches long and illegal drugs of any kind are prohibited without exception. The Crew Appreciation charge is paid to Holland America Line team members and represents an important part of their compensation. From outside the U.S. access 1-321- 837-6106. CC Help Jenn I've had rental car companies put holds of $300-$500 on my credit card. Visithollandamerica.com for more information. A gamut of games from sizzling slots with hugeprogressive jackpots to a parade of poker games is there for your enjoyment. I prepaid a drink package and soda cards and 2 excursions. Line ship. Both casual and dressy attire will be essential during your cruise. No more waiting for printed cruise documents. However, if you take out or bring into the United States more than US$10,000, you are required by law to file a report with the U.S. Customs Service. Cash is accepted in our casinos. You are responsible for complying with the policies. Every decision we make starts with that basic rule. Distilled/purified water in factory-sealed containers (including plastic containers) for the reconstitution of infant formula is allowed in checked luggage for staterooms with infant bookings. I never knew this. 150th Anniversary Celebration | 2023 Cruise Deals | Holland America Line. ahead and pack some anti-diarrheal medication with your other medications. All cash advances are subject to restrictions. Last month they applied our OBC (all of it was from HAL directly) to our daily hotel service charge. Please see the following important information about your luggage tags. Guests who have not completed the required check-in prior to departure time are subject to denied boarding. One poster's comment about American Express made me think of this: My mother-in-law booked our cruise through Expedia.com and they did not even tell her about this deposit! Embarkation/Disembarkation Wheelchair Assistance: Guests requiring assistance with embarkation and disembarkation procedures on board do not need to request this assistance in advance; however, due to high demand in some ports, there can be a wait for assistance. Visa Waiver Program Requirements: The Visa Waiver Program (VWP) allows citizens of participating countries to travel to the U.S. withouta visa for stays of 90 days or less, when they meet all requirements. Tweens: Nukeball, Xbox Tournaments, and Olympic relay races along with theme parties Brave the Night, Mysterious Spy Night and Country Carnival ensure that guests ages 7 - 12 years look forward to each day at Club HAL. Offer or its parts may be changed or revoked by Holland America Line (HAL) at any time. Please note that minimum age for guests using the fitness center is 16. at savings of 20-60% below U.S. prices. Porthole Cruise Magazines annual Readers Choice Awards: Guest Invitation to Environmental Excellence. Our activities to protect the environment have not gone unnoticed. Depending on the handset and the carrier the user may be required to select Roam on the handset. Teens: Mocktail Parties, karaoke contests, trivia contests, jewelry designs, video games, staff vs. teens volleyball tournaments; together with themed events Face Your Fears, Casino Games for Prizes and TV Game Show Night allow teens 13 - 17 to attend events in a relaxed environment allowing them to comfortably make friends while having fun. Classic Pre-Set Dining: The traditional pre-set dining times are5:45pm and 8:00pm in the Dining Room. Guests arriving at embarkation without complete and accurate documentation may not join the voyage and will not be entitled to a refund. Please go to our website at hollandamerica.comand complete the Online Check-In process prior to your sail date. For your convenience, foreign currency exchange services are available at Guest Services. Keep it with you at all times and if possible, leave all medication in its original container, and carry a list of the prescription names, dosage amounts and times taken for all medications. Hi! IMPORTANT: Due to COVID-19 Health & Safety protocols, please arrive at the terminal at your exact assigned check-in time to help facilitate capacity control and distancing. Alcoholic beverages will not be served to guests under age21. Holland America Line will assist in filling prescriptions. Our embarkation procedures are smooth and easyyou carry nothing but your hand baggage, and everything is beautifully organized. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. Please bring the prepaid Gift card (with the Visa/Mastercard/American Express and Discover logo) to Guest Services for processing and do not register it online. Once youve spent the initial hold amount, we will authorize your card for the total of your onboard purchases to date plus an additional $60 per person per day for the remainder of your cruise. Great idea, Dave. Your stateroom keycard will be delivered to your stateroom. Shore Excursion credit is based on cruise duration and is per person, not per stateroom. This could result in legal proceedings. Please Note: Your itinerary may include ports of call that have very specific and strict requirements that need to be met prior to your service animal being allowed off the ship. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days. Ships Registry: The Netherlands. Guests with independent flight plans, who have purchased transfers on the day of embarkation through Holland America Line, must advise us of your air schedule at least 14 days prior to arrival to receive the transfer service. View Details. Unused TA credits were credited back to our credit card at the end of the cruise. I'm sure the staff would be grateful. For specific arrival instructions applicable to your itinerary, please consult your Travel Documents. Yes, you are correct. There is a nominal restaurant charge for the Pinnacle Grill, Canaletto, Nami Sushi and Tamarind (available on Eurodam,Nieuw Amsterdam, Koningsdam, Nieuw Statendam and the upcoming Rotterdam). Please verify the spelling of your full name and date of birth to make sure it matches the identification document that you will be presenting at the airport, for example your passport or driver's license. All guests should keep themselves advised of changes in government requirements. For detailed information regarding mobility equipment please refer to the GUESTS WITH DISABILITIES section of this document or visit the Accessible Cruising section of our website at hollandamerica.com. For Alaska cruisetours and 6- to 9-day voyages, eligible guests will receive US$100 credit per person to apply toward their shore excursion purchase(s). Inmany ports taxi lines can be long and distances to private transportation can be lengthy. For many years we have emphasized environmental stewardship and conservation in our operations. We also strongly suggest that you carry or otherwise keep with you important items such as perishables, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video or electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapesor CDs. Please note: This service is available only on days of sailing. If you plan on bringing a scooter on the ship, please contact: 1-206-626-7320) or visiting the Shore Excursions Office on board. For a limited time, enjoy all the benefits of our standard Have It All package, including Shore Excursion and Specialty Dining credit, plus free Crew Appreciation, a Low Price Guarantee, and upgrades to Premium Wi-Fi and Elite Beverage Packages. This will help prevent delays in obtaining pre-authorization on board. No-host mini-bars can be found in every stateroom onboard Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam and Zuiderdam and in the verandah stateroom category and higher for all other ships. To allow us to expedite immigration clearances in the various countries you will be asked to surrender your passport to our staff upon check-in. CC Help Jenn Early Booking Bonus Offer and its parts are neither transferable, substitutable, nor redeemable for cash. With autotips, shorex, drinks, etc., I don't think $60 per day per person is over the top, and as I've said, holds are standard practice in the travel industry. Infants must be at least 6 months of age at the time of embarkation in orderto sail. The issue is with the hold and the amount they want to hold. In the unlikely event you remain dissatisfied for any reason, the Crew Appreciation is subject to adjustment, at your discretion, at any time during the cruise up to the time you settle your onboard account prior to disembarkation. For more details please go to the U.S. Department of States Visa Waiver Program page. This is NOT unique to HAL, is extremely common practice in the cruise industry, and it is really nothing to get excited about. You can also use your OBC for laundry service, Bingo, bar events (classes, wine tasting, bar crawls), cooking class (someone just posted that they cost $65! Choose from a festive multi-course affair, a quick casualdinner for two or an intimate meal in the privacy of your stateroom. Boarding may be denied or fines may be levied against those guests without proper documentation. We don't drink enough to make the drink package pay. For guests who have made independent flight plans and purchased any of Holland America Lines transfers, you must advise Holland America Line of your air schedule at least 14 days prior to arrival. Luxury dining options in the Pinnacle Grill and Rudi's Sel De Mer, featuring the highest quality meat and fish, is available on all ships. An Alaska cruisetour is our award-winning cruise through Alaska's Inside Passage paired with a scenic train ride into Interior Alaska, plus up to 3 nights at McKinley Chalet Resort, our immersive lodge at the gates of Denali National Park. Specialty Dining is based on cruise duration and ship type. For complete, updated information regarding travel, please check the official website of the Transportation Security Administration at. Wine brought in quantities deemed to be excessive by the vessel or security will be refused. It also shows you how to correctly put on your lifejacket. By Also, please note that scooters and wheelchairs weighing more than 100 pounds without the battery are not allowed to be transferred from the ship to tender and/or from tender to shore. The final amount billed may take up to 24-hours following disembarkation. Onboard Credit is in USD, is neither refundable nor transferable, and has no cash value. Payment of any fines levied is the responsibility of the individual guest. The luggage tags are clearly marked with your ship name. Your card will be pre-authorized for US$60 per person for each day for cruises up to 25days and US$30 per person per day for cruises longer than 25 days. The same gracious service and sophisticated exquisite dining experience is featured, as it is in pre-set dining. In addition, please check with your primarycare provider or local travel medicine clinic to see what, if any, vaccinations or other measures are recommended for your specific itinerary. When a ship is unable to dock, guests are taken ashore on smaller boats called tenders. Let the vacation begin the moment you arrive in a new country. Book your next Holland America cruise and get up to $150 onboard credit per stateroom. This is especially important before and after meals, or whenever you are in contact with common surfaces (e.g. Guests who are unable to care for their own basic needs (e.g., dressing, eating and attending safety drills) MUST have a capable traveling companion. For ships without Tamarind, guests will receive two nights: one night at Pinnacle Grill and one night at Canaletto. Offer expires November 15, 2022. It is essential that we be notified of any special medical, physical or other requirements you may have (including whether you intend to bring a scooter with you) as soon as possible, preferably at the time of booking, so that we may make our best effort to accommodate you.