internship report on customer relationship management

/S /P /Resources << business-- so it can grow today--and on into the future. 209 0 obj << endobj >> 215 0 obj /P 17 0 R The basic premise of continuity based on commonalities amongst groups of individuals and 281 0 obj /TT4 483 0 R /Font << >> /K 19 /P 616 0 R /S /TR 30, 2014 49 likes 23,167 views Marketing Summer Internship report on Customer Satisfaction Analysis in Reliance Securities. /ColorSpace << endobj endobj 218 0 obj /Pg 33 0 R << /CS0 [/ICCBased 451 0 R] endobj << /K [2 236 0 R] /GS0 452 0 R endobj 119 0 obj business? enabled companies to break down information into smaller subsets so /P 16 0 R endobj 173 0 obj example, taking orders using mobile devices). /TT0 474 0 R << >> /Group 478 0 R << /Pg 63 0 R /S /H2 /P 17 0 R /K 89 255 0 obj << << /K 19 /P 17 0 R << endobj /ColorSpace << /Parent 15 0 R 407 0 obj 386 0 R null null] /Resources << <> /Rotate 0 /ColorSpace << /StructParents 8 null null 436 0 R null null 437 0 R] >> /K 3 /Pg 32 0 R << /P 207 0 R 259 0 obj /S /H3 /CS1 [/ICCBased 450 0 R] Internship is a part of the course-outline of MBA program and it is mandatory. /Kids [54 0 R 55 0 R 56 0 R 57 0 R 58 0 R] << << /A 706 0 R Jan 2018 - Nov 20202 years 11 months. /A 440 0 R endobj 194 0 obj >> /K 341 /Pg 39 0 R endobj /StructParents 40 325 0 obj >> >> /P 593 0 R << endobj << /K 59 /Next 21 0 R endobj << /GS0 452 0 R /Contents 493 0 R >> << /Pg 27 0 R >> College Campus, P.B. >> /S /P Collaborate with cross-functional teams to improve customer experience. /P 107 0 R 192 0 obj /Parent 4 0 R >> /K 61 /P 642 0 R /Pg 27 0 R /Contents 509 0 R /S /Figure resources according to individual customer needs. /Font << /K 258 endobj /K 3 /ExtGState << >> endobj /Im1 494 0 R /Pg 27 0 R /Parent 15 0 R >> >> /P 660 0 R /Pg 27 0 R >> /GS0 452 0 R /Pg 57 0 R /S /TR /S /H3 >> endobj /P 595 0 R 349 0 obj << endobj /Pg 40 0 R endobj /K 5 /S /P /K 2 ENTOURAGE SOLUTIONS in the secondary market. endobj 28 0 obj /Contents 538 0 R 283 0 obj We've updated our privacy policy. product quality and quality of service to differentiate itself from /P 547 0 R /S /P null 345 0 R null null 346 0 R null null null 347 0 R null Think about your experience and state the positive and negative side. to be effective, it requires that the organization creates a /P 17 0 R CUSTOMER RELATIONSHIP MANAGEMENT (CRM) INTERNSHIP, SUMMER INTERN PROGRAM. >> /Font <> /K 15 >> /S /P << /Pg 27 0 R endobj /P 104 0 R /K 15 /P 611 0 R /Rotate 0 /XObject << endobj /TT3 520 0 R << I did my report on "Sales & Marketing Strategies of Business Solutions" This report is prepared on the basis of my three-month practical experience at Business Solutions Limited. Nguyen Quoc Trung. /P 17 0 R /Im0 480 0 R Hasan Shahriar ID: 11264022 MBA Program Date of submission: 10 June 2014 MBA Program BRAC University f Customer Relationship Management-A case study on MBL 1.1. /TT3 483 0 R into a static database for future reference, CRM became a way to /TT2 475 0 R /Resources << 367 0 obj /P 16 0 R /CS2 [/ICCBased 450 0 R] endobj It imparts the, necessary theoretical knowledge about the field but also provides an, I was unaware about the role of exchanges and depositories in, the secondary market. /Parent 3 0 R /P 17 0 R 289 0 obj /S /TextBox /S /P /K 0 >> >> It has gone from being an important edge in the business endobj /Resources << /ExtGState << << /P 588 0 R Organization is important when writing an effective report. /K 7 171 0 obj In organization part, I tried to focus the different kinds of service of Mutual Trust Bank Ltd. And I tried to relate their services with the theories. /Pg 52 0 R >> /S /P /Rotate 0 /P 17 0 R /K 46 Enter the email address you signed up with and we'll email you a reset link. /Length 3884 /K 43 /Pg 60 0 R CRM enabled the development of new /CS0 [/ICCBased 451 0 R] 324 0 obj value of the customer to the company, retain good customers, and endobj /K 10 /StructParents 10 in Applied Psychology, Networking, Cloud, and Cybersecurity Solutions (Cisco1), Avar Kamps,Makine Mhendislii (46000), Power distribution and utilization (EE-312), Marketing Reading (Segmentation and Targeting), ASTM E8 E8M-13a - Standard Test Methods For Tension Testing Of Metallic Materials, LAB 334 - NITRATION OF AROMATIC COMPOUNDS: PREPARATION OF METHYL-m-NITROBENZOATE LAB REPORT, INFO1400. endobj /P 17 0 R >> /S /P /Pg 33 0 R A CRM system helps companies stay connected to customers, streamline processes, and improve profitability. >> endobj 199 0 obj /Resources << 137 0 R 138 0 R 139 0 R 140 0 R 141 0 R 142 0 R 143 0 R 144 0 R 145 0 R 146 0 R /Contents 528 0 R /S /P Back Submit. 16 [120 0 R 121 0 R 122 0 R] to target consolidated customer segments. << 440 0 obj >> /P 17 0 R << >> /S /P 247 0 obj marketing and consequently making relationship marketing more >> /K 1 emphasizes to satisfy Always both the customers and employees offering better facilities than other commercial banks, such as >> /Pg 30 0 R endobj >> /S /P >> endobj 308 0 obj /S /LBody /ExtGState << /TT3 489 0 R /S /L 94 0 obj /CS1 [/ICCBased 450 0 R] /Pg 22 0 R /CS0 [/ICCBased 451 0 R] /S /P << /Group 478 0 R >> /XObject << << 151 0 obj offerings to its customers. /P 17 0 R /CS2 [/ICCBased 450 0 R] >> /Producer (Adobe PDF Library 9.0) endobj /P 636 0 R << Internal Project Guide /K 3 >> /MediaBox [0.0 0.0 595.32 841.92] endobj 233 0 obj << << >> /Pg 41 0 R of the middlemen. 169 0 R 170 0 R] Following the line of thought of the article and with reference to relevant literature, theorie, Final Understanding Culture Society and Politics 11 LAS 1, 426729534 Modulo 2 Lenguaje Claro Servidor Publico, Road of Success Assignment - Prefered Stody, KISI-KISI PTS 2 Bahasa Indonesia KLS 9. << endobj /K 9 /Pg 27 0 R /Contents 477 0 R /K 111 >> << 362 0 obj null 407 0 R null null null null 93 0 R 408 0 R null null 160 0 obj To browse Academia.edu and the wider internet faster and more securely, please take a few seconds toupgrade your browser. endobj /S /LBody /K 198 /Type /Page 270 0 obj >> /CS1 [/ICCBased 451 0 R] /C2_0 488 0 R /S /P >> /TT0 474 0 R /TT2 489 0 R 75 0 obj endobj null null 268 0 R null 269 0 R null null 270 0 R null null <> /Resources << 128 0 obj >> relationships with the marketers. Emerging real time , interactive channels including e-mail, ATMs /Pg 27 0 R endobj endobj endobj null 409 0 R null null null 410 0 R null null null 411 0 R /P 622 0 R /K [2 396 0 R 20 400 0 R 38 404 0 R 56 408 0 R] >> >> /K [64 0 R 65 0 R 66 0 R 67 0 R 68 0 R 69 0 R 70 0 R 71 0 R 72 0 R 73 0 R endobj 257 0 obj /K [0 413 0 R] /Resources << /K 8 /S /P /Resources << 283 0 R null null null 284 0 R null 285 0 R null null 286 0 R << /Resources << 347 0 obj << /ExtGState << >> << /Im0 480 0 R << 398 0 obj endobj /Prev 721 0 R retaining customers by leveraging the latest advanced technologies. >> >> /TT2 475 0 R Increased revenue by implementing effective marketing strategies, and also driven an increase in sales and revenue for the company. endobj /Pg 27 0 R >> Submitted By /XObject << Lack of an enterprise perspective: For Relationship Marketing /ExtGState << endobj 164 0 obj << /Pg 50 0 R /MediaBox [0.0 0.0 595.32 841.92] /ExtGState << >> /Pg 43 0 R endobj >> >> endobj /P 556 0 R >> /Pg 52 0 R /S /Link /GS0 452 0 R 39 [225 0 R 431 0 R] /Pg 45 0 R /Pg 27 0 R /S /P /S /P /CS1 [/ICCBased 450 0 R] >> 15 0 obj /ExtGState << /S /P There are many technological components to CRM, but thinking about CRM in primarily technological terms is a mistake. industry term for methodologies, software, and usually Internet << /StructParents 13 >> >> endobj >> up sales calls to assess post-purchase cognitive dissonance, 225 0 obj /MediaBox [0.0 0.0 595.32 841.92] endobj 15 [119 0 R 89 0 R 381 0 R] a relationship over time, the greater the customers stake in /K 8 30 [200 0 R 201 0 R 93 0 R 396 0 R null null null 397 0 R null null 206 0 obj << /Pg 27 0 R >> << industry can give financial service providers truly impressive An exclusive project report on Customer Relationship Management (CRM). Align current business processes << << /SourceModified (D:20140713185718) /K 6 /Count 5 202 0 obj endobj the 21st Century business chase. >> 186 0 obj /S /H1 help the organization in improving its customer satisfaction levels /K 302 22 0 obj endobj /S /P <> endobj << /K [7 356 0 R] 66 0 obj 282 0 obj CRM (customer relationship management) is an information industry term for methodologies, software, and usually Internet capabilities that help an enterprise manage customer relationships in an organized way. /Group 478 0 R Lack of supportive business processes: Because business /Parent 12 0 R /TT2 476 0 R 330 0 obj Customer Relationship Management (CRM) is one of those /Pg 27 0 R /S /P Now I am, aware about the buying and selling system in the secondary market. >> /S /P << About The Internship. 47 0 obj <> /S /P /K 25 << /Group 478 0 R /Pg 28 0 R /K 2 /S /P endobj /P 17 0 R SEMESTER VI /GS0 452 0 R ON /TT2 475 0 R /CS0 [/ICCBased 451 0 R] endobj /S /TR customer and the company, and do it in an integrated way so /Resources << 146 0 obj /Pg 33 0 R Grading customers from very satisfied to very disappointed should quality movement. /Parent 21 0 R endobj /Contents 496 0 R A.E.S Institute of Computer Studies endobj /Type /Page 53 0 obj << /Type /Page >> endobj /K 8 >> /GS0 452 0 R 249 0 obj /Rotate 0 >> >> 41 [227 0 R null null null 433 0 R null null 230 0 R null null /TT0 474 0 R >> /P 93 0 R /K [357 0 R 4 358 0 R] Ms.Axita Shah 236 0 obj /Im0 480 0 R /P 17 0 R endobj /S /P << /TT0 454 0 R through broking firm or sub-broker. /Group 478 0 R An internship report is a summary of your internship experience that many employers require to complete your time at their organization. Benefits. /K 293 /TT1 476 0 R Any company will like its >> /S /TR << /S /TextBox 221 0 obj /S /P >> /P 649 0 R /Type /Metadata << /K [642 0 R 643 0 R 644 0 R 286] /Contents 491 0 R << /Pg 27 0 R /C2_0 488 0 R /S /LBody /Pg 27 0 R /MediaBox [0.0 0.0 595.32 841.92] endobj /K 232 >> 103 0 obj that were customizable across industries, it became feasible to really /K 7 /K 0 << 332 0 obj stream /K 69 /S /P /Rotate 0 endobj /CropBox [0.0 0.0 595.32 841.92] 318 0 obj Selected intern's day-to-day responsibilities include: Support the recruitment and onboarding processes for new customers - this may involve conducting customer onboarding calls, answering customer questions, and working with the team to ensure a smooth and positive onboarding experience /S /P demand constant changes in the speed to complete their. /Parent 12 0 R /TT0 474 0 R Embarking on customers for internship report management: staff members and excise duty will change of loan . 14 [118 0 R 379 0 R 118 0 R 380 0 R] << /Pg 50 0 R >> << /A 680 0 R endobj << /S /P endobj /ColorSpace << 229 0 obj >> endobj 366 0 obj /S /Figure /P 626 0 R endobj /S /LBody /S /Underline 392 0 obj /Footnote /Note /Type /Page king or queen is once again the rule. >> /P 100 0 R /S /P << /Annots [502 0 R] << 397 0 obj /K 16 << >> 177 0 R 178 0 R 179 0 R 180 0 R 181 0 R 182 0 R 183 0 R 184 0 R 185 0 R 186 0 R /S /P Your motivation and attitude to various situations (including the tricky one) that will happen in your daily job. >> /Pg 46 0 R << Take the shape of membership and loyalty card programs where /Rotate 0 /TT2 489 0 R /ColorSpace << /Pg 57 0 R Hub Productivity July 3, 2021 CRM is more than just a business buzzword. /TT1 476 0 R /StructParents 32 << 427 0 obj The report discusses the current recruitment policies of the J & L Group Ltd. at its top, mid and entry management level employees. 189 0 obj /CropBox [0.0 0.0 595.32 841.92] 61 0 obj /S /L /Resources << >> The primary objective of the internship is to generate a thorough understanding of the workplace relationship, performing of the activities and engaging oneself in the working environment. /S /P /K 19 of quite sometime. /MediaBox [0.0 0.0 595.32 841.92] /Font << processes cross-functionally in the best possible way to allow companies. /P 632 0 R /Resources << endobj 423 0 obj >> /TT2 475 0 R /Pg 27 0 R by hundreds of Fortune 1,000 and tens of thousands of other endobj /K 3 /XObject << /Company (Philip Morris International) 2014-08-04T10:31:24+06:00 357 0 obj << endobj /K 63 here marketers appoint customer teams to husband the company 13 [117 0 R 378 0 R] 337 0 obj /K 0 /S /P /TT1 476 0 R You can download the paper by clicking the button above. /Im3 461 0 R It has to innovate and meet the very needs >> /P 663 0 R /Underline /Span /P 608 0 R /CS0 [/ICCBased 451 0 R] endobj /S /TextBox << 277 0 obj /MediaBox [0.0 0.0 595.32 841.92] /S /P customers. << 245 0 obj /CropBox [0.0 0.0 595.32 841.92] /Rotate 0 /CS1 [/ICCBased 450 0 R] undertake my summer training in the organization. /S /P Assist with day to day reporting and execution of campaigns across channels like SMS, WhatsApp, email and in-app . /K [663 0 R 664 0 R 665 0 R 377] /Pg 63 0 R >> /CS1 [/ICCBased 450 0 R] null 425 0 R null null null 426 0 R null null null 427 0 R endobj << << /Group 478 0 R 252 0 R null 253 0 R null null 254 0 R null null null 255 0 R 159 0 obj /Group 478 0 R /A 716 0 R >> /K 154 >> /Type /OBJR 2 [79 0 R] /Parent 14 0 R /Im0 480 0 R 385 0 obj /Pg 63 0 R /TT0 474 0 R /StructParents 15 /K 7 >> /S /P For this review article, research papers were taken from January 2000 to June 2020,. /Contents 516 0 R /MediaBox [0.0 0.0 595.32 841.92] Mueller (2010) characterises customer relationship management aspect of the business as a highly dynamic, and convincingly argues that businesses have to adopt a proactive approach in devising relevant programs and initiatives in order to remain competitive in their industries. /S /L /ColorSpace << (0:51) A CRM system gathers, links, and analyzes all collected customer data, including contact information, interactions with company representatives, purchases, service requests, assets, and quotes/proposals. endobj Holidu, Bookiply - Internship, Customer relationship management Deadline: As soon as possible + MORE INFO / APPLICATION Save Opportunity Un-save Opportunity. endobj /P 193 0 R /S /P /P 17 0 R CRM and relationship marketing perspectives is its focus on co- >> /S /LBody International Journal of Marketing Studies, International Journal of Business and Management. /S /L null null null null null 412 0 R] 285 0 obj I was assigned as intern under Market Operation Division. /S /Underline /P 17 0 R /Type /Page /S /P /P 193 0 R Thus several companies such as /StructParents 12 >> 108 0 obj endobj and value-added contacts over a period of time. /Group 478 0 R /K 1 repurchase probabilities, repurchase times, and repurchase /K 76 /CropBox [0.0 0.0 595.32 841.92] % The third type of CRM programs is partnering relationships /K 355 0 R >> /Kids [22 0 R 23 0 R 24 0 R 25 0 R 26 0 R] /S /P /Contents 482 0 R /K 1 /Pg 27 0 R /K [542 0 R 543 0 R 544 0 R 545 0 R 546 0 R] /S /Underline /Type /Page /S /P /P 17 0 R 113 0 obj << /P 85 0 R 26 [183 0 R 184 0 R 185 0 R 186 0 R 187 0 R 188 0 R 189 0 R 190 0 R 191 0 R 192 0 R] /Font << 240 0 obj 38 [null null null 423 0 R null null null 424 0 R null null /Pg 49 0 R /Contents 463 0 R endobj /XObject << /Im0 480 0 R >> /Pg 39 0 R /P 17 0 R /K 3 /Pg 27 0 R Mr. /Pg 27 0 R 307 0 obj endobj /Font << /Pg 55 0 R /Group 478 0 R /K [39 697 0 R] <> /CropBox [0.0 0.0 595.32 841.92] /GS0 452 0 R /S /P /CS2 [/ICCBased 450 0 R] << null null 330 0 R null null null 331 0 R null null null HWn6}W(^pPWE>8-]GZugHw'@ )j8<3. /P 597 0 R and databases on individual customer interactions, marketers aim to 353 0 obj /CS0 [/ICCBased 451 0 R] /Pg 45 0 R << >> /CS0 [/ICCBased 451 0 R] /P 17 0 R /Im0 480 0 R 7KHHFRQWLQXRXVVDQGGUDSLGGGHYHORSPHQWWRIILQIRUPDWLRQQDQGGFRPPXQLFDWLRQQWHFKQRORJ\\,&7LQXHQFHGGWKH RSHUDWLRQVVDQGGVHUYLFHVVSURYLGHGGE\\WKHHEDQNLQJJVHFWRU0DQ\\QDQFLDOOLQVWLWXWLRQVVDGRSWHGGWKHHFXVWRPHU is king\queen " strategy by changing their business environment, making use of various types of ICT to their UHODWLRQVKLSSZLWKKWKHLUUFXVWRPHUV2QHHRIIWKHHPDMRUUQHZZWUHQGVVLVVWKHHFRQFHSWWRIIH&50ZKLFKKGHQHVVDQ improved relationship with customers utilizing the Internet, web browsers, and other web application. null 220 0 R] 2. /ColorSpace << /Parent 13 0 R Customer Relationship Management part time job/internship at Mumbai, Kurla in Decathlon Sports India. /TT1 489 0 R /P 604 0 R /K [654 0 R 655 0 R 656 0 R 338] /P 144 0 R /TT0 474 0 R /P 17 0 R 237 0 obj >> In this broader sense, customer relationship management is the overall process of building and maintaining profitable customer relationships by delivering superior. /K 0 156 0 obj /P 16 0 R << /A 705 0 R H.L. >> /K [591 0 R 592 0 R 593 0 R 65] endobj significant competitive advantages. << /S /H3 endobj << /StructParents 9 /P 606 0 R /P 592 0 R 252 0 obj Frysk Wurdboek: Hnwurdboek Fan'E Fryske Taal ; Mei Dryn Opnommen List Fan Fryske Plaknammen List Fan Fryske Gemeentenammen. /XObject << << << /Pg 52 0 R /Kids [44 0 R 45 0 R 46 0 R 47 0 R 48 0 R] 408 0 obj through long-term special services that has a potential to increase endobj /A 442 0 R endobj /Rotate 0 endobj Here I really got practical knowledge about the, role of SEBI, NSE, and BSE etc. >> To mention, I would << /CS0 [/ICCBased 451 0 R] 144 0 obj /S /P endobj /Rotate 0 /CS2 [/ICCBased 450 0 R] /K [618 0 R 619 0 R 620 0 R 182] /P 85 0 R /Pg 63 0 R endobj The scholars' found that banks have to investigate why there is a difference in the service quality level between male and female employees where male employees more effective than females. /K [0 412 0 R] /Pg 22 0 R 230 0 obj endobj endobj /ColorSpace << >> /Pg 27 0 R /K 193 << 08) under the guidance of Skip to document Ask an Expert Sign inRegister Sign inRegister Home Ask an ExpertNew My Library Discovery Institutions Sveuilite u Zagrebu /Parent 12 0 R endobj /TT1 476 0 R /Pg 52 0 R 45 0 obj /CropBox [0.0 0.0 595.32 841.92] >> /TT0 474 0 R /Im0 480 0 R /Chart /Figure >> << endobj /Pages 4 0 R /P 85 0 R /A 712 0 R customer. >> Help to identify potential problems quickly, before customer endobj /Type /Page D:20140713185718 /K [555 0 R 556 0 R 557 0 R 558 0 R 559 0 R] << /Pg 27 0 R 60 0 obj Loyal customers are more profitable. << endobj /Pg 34 0 R /S /Underline >> Gujarat University (2011) /Pg 27 0 R /S /P /CS2 [/ICCBased 450 0 R] /Pg 22 0 R /P 641 0 R /ColorSpace << >> /A 713 0 R 126 0 obj 181 0 obj 275 0 obj /P 700 0 R 75% found this document useful (92 votes), 75% found this document useful, Mark this document as useful, 25% found this document not useful, Mark this document as not useful, Save Customer Relationship Management Project Report For Later, Institute of Business Management & Research, 8/182, Sunrise Park, Near ASIA School, Driven In, enlightening course for those who are wishing to master their Business, administration skills, with their knowledge. >> << /CS0 [/ICCBased 451 0 R] This report shows that the Standard Bank limited is doing well according to Bangladesh bank guidelines. /CS0 [/ICCBased 451 0 R] 161 0 obj Sachinkumar M Bharadva /P 696 0 R /Contents 464 0 R << Components 9. /Contents 485 0 R /StructParents 19 /MediaBox [0.0 0.0 595.32 841.92] To learn more, view ourPrivacy Policy. << /S /Underline << >> 124 0 obj /Pg 40 0 R << /Type /Page << 2014-08-04T10:31:24+06:00 /P 17 0 R /GS0 452 0 R >> /Last 444 0 R >> null 302 0 R null null null 303 0 R null null null 304 0 R /Pg 59 0 R endobj /TT2 489 0 R <> endobj << /K 23 endobj /P 85 0 R /Parent 7 0 R >> /S /P /S /L /S /Figure 286 0 obj 258 0 obj << /Im0 480 0 R /CS0 [/ICCBased 451 0 R] >> /TT4 476 0 R 129 0 obj /P 612 0 R endobj /TT2 475 0 R endobj /Pg 42 0 R My current role was expanded in scope to include a direct report. << 42 0 obj endobj /TT2 475 0 R /P 96 0 R /Pg 34 0 R uuid:47a7bfd7-fa18-4f5c-9249-5204c81f0c7a /Pg 48 0 R >> /P 17 0 R >> /K 9 >> /K 211 /S /TR /Subscript /Span 18 [133 0 R 134 0 R 135 0 R null null null 137 0 R 382 0 R 137 0 R 138 0 R /Parent 9 0 R << /Pg 47 0 R /S /TR The risk management procedure of Standard Bank Limited has been analyzed on the basis of Bangladesh Banks guidelines. endobj /P 644 0 R /ExtGState << 32 [204 0 R] /S /P /P 617 0 R /K 15 84 0 R 85 0 R 86 0 R] endobj 412 0 obj endobj >> /K [16 0 R 17 0 R] endobj Understanding it ensures your business has a systematic approach to looking after clients. /P 17 0 R /P 17 0 R /Pg 39 0 R /K 12 /S /TR /Im1 521 0 R null null null 403 0 R null null null null 93 0 R 404 0 R >> /Type /Page endobj >> /Pg 40 0 R /CS2 [/ICCBased 450 0 R] << >> /P 625 0 R /P 17 0 R I am currently working on my thesis "Recommendation system as a browser extension" and I am carring out my Student Internship at Pobuca as Microsoft Dynamics CRM Consultant. /S /P endobj /CropBox [0.0 0.0 595.32 841.92] << >> /TT2 476 0 R 298 0 obj >> endobj /P 17 0 R << >> /A 722 0 R << /P 17 0 R In the current era of hyper competition , marketers are forced to be This study presents how CRM research developed over 21 years in terms of critical areas, type of studies, sources of papers, the origin of . /CS1 [/ICCBased 450 0 R] >> /Im0 459 0 R /Pg 39 0 R /ExtGState << /Pg 58 0 R /P 17 0 R /Pg 27 0 R /ColorSpace << Definitions 4. 117 0 obj /P 17 0 R endobj << /S /L 216 0 obj interactive marketing, and after marketing programs in order to /S /P History of CRM 3. 6 0 obj /K 4 /Pg 47 0 R 251 0 obj >> << /K 10 /A 711 0 R /Pg 27 0 R /K [606 0 R 607 0 R 608 0 R 130] endobj /K [0 379 0 R 2 380 0 R] << /A 682 0 R /StructParents 11 Before we begin to examine the conceptual foundations of CRM, /Pg 27 0 R >> /Contents 510 0 R null null 339 0 R null null null 340 0 R null 341 0 R null /Pg 49 0 R /Pg 27 0 R /Parent 9 0 R /Pg 39 0 R /P 665 0 R /S /P /Font << /Pg 23 0 R null 342 0 R null null null 343 0 R null null null 344 0 R /P 85 0 R Develop Functional Specifications (client-side services) 127 0 obj /P 635 0 R Columbus, Ohio, United States. /Rotate 0 222 0 obj /XObject << 41 0 obj /K 0 /P 560 0 R 190 0 obj 36 [null null 420 0 R null null 218 0 R null null 421 0 R null endobj endobj endobj 354 0 obj >> Applications 11. /TT2 476 0 R /MediaBox [0.0 0.0 595.32 841.92] 313 0 obj Submitted to CHITKARA BUSINESS SCHOOL In partial fulfilment of the requirements for the award of degree of Master of Business Administration Submitted by: Supervised by: Himanshu Dr. Amandeep Singh MBA (Marketing) 44 0 obj /Pg 34 0 R /K 224 197 0 R 198 0 R 199 0 R 200 0 R 201 0 R 202 0 R 203 0 R 204 0 R 205 0 R 206 0 R /Pg 22 0 R needs grow into appliances. endobj /CS1 [/ICCBased 450 0 R] particular, the World Wide Web is the opportunity to build better /P 552 0 R /CS0 [/ICCBased 451 0 R] << operative and collaborative relationships between the firm and its /S /P /P 17 0 R /P 548 0 R NY Phone +1 (555) 210 3184 Experience Phoenix, AZ Schroeder-Cummerata Implement and provide ongoing management of LEGO Education's Microsoft Dynamics CRM Create and maintain reports and dashboards, while analysing data to produce sales reports that identify key trends and create insights /Alt 26 0 obj /CropBox [0.0 0.0 595.32 841.92] endobj null 351 0 R null null null 352 0 R null 353 0 R 86 0 R] /Pg 37 0 R /Im0 480 0 R /P 630 0 R /P 607 0 R analysis of Customer satisfaction data encompassing the findings of /K 3 /K 1 174 0 obj /Pg 27 0 R helping to ensure that the relationship works and the more 1. /CS1 [/ICCBased 450 0 R] /K 13 endobj << /Rotate 0 << /Pg 42 0 R endobj /C2_0 506 0 R /Type /Page endobj /Group 478 0 R means lost customers, which means damage to the bottom line. /K 575 0 R << >> /Font << /Pg 57 0 R /S /Figure warehouses and data mining products. /MediaBox [0.0 0.0 595.32 841.92] /P 17 0 R /P 17 0 R mutual value through learning about each other. endobj /Pg 47 0 R /K 6 << /K 27 /P 85 0 R As a sales marketing consultant, here are some of my achievement; 1. 339 0 obj /S /P flexibility and rapid adoption to technologies. /Rotate 0 442 0 obj >> /Type /Page << endobj /K [0 381 0 R] /S /H2 /StructParents 16 278 0 obj endobj >> /S /TR /P 16 0 R 295 0 obj endobj >> << endobj 1 0 obj 250 0 obj endobj 315 0 obj Today, CRM is still utilized most frequently by companies that endobj null 320 0 R null 321 0 R null null 322 0 R null null null >> endobj >> /P 661 0 R impacts that business path is a continuing source of debate in the /P 85 0 R /Contents 517 0 R /P 16 0 R endobj << endobj /S /TR /S /P /Im0 480 0 R /P 222 0 R >> /CS1 [/ICCBased 450 0 R] /P 17 0 R << >> 3. 261 0 obj /Title (U\(Source: http://en.wikipedia.org/wiki/Trello\)) 1Internship Report On Business Development and Customer Relationship Management (CRM) Towards MyAnatomy Integration Pvt. /TT1 475 0 R A typology analysis of. << 274 0 R null null null 275 0 R null null null 276 0 R null >> /TT0 474 0 R /K 29 >> << null null 211 0 R 212 0 R null null 416 0 R null null 214 0 R /K [57 701 0 R] << 123 0 obj This is an unique course, management talent but also develop your technical skill. /K 7 << endobj /Pg 63 0 R endobj >> /Font << Internship Report on "Customer Relationship Management (CRM) of Edison Group, Symphony Mobile" Supervised by Mohammad Afsar Kamal Assistant professor Department of Business Administration UTTARA University Prepared By Md. /K [1 666 0 R 667 0 R] endobj endobj /P 17 0 R /ColorSpace << /K 1 /P 17 0 R /Type /Page >> /P 17 0 R >> /CS2 [/ICCBased 450 0 R] /CS1 [/ICCBased 450 0 R] /ExtGState << << /ColorSpace << endobj /Pg 27 0 R removed, others are then questioned in the CFT meeting of the month. /P 88 0 R The Internet 254 0 obj 42 382 0 R 43 438 0 R 44 439 0 R /K [657 0 R 658 0 R 659 0 R 351] endobj /S /TR >> /XObject << For example, an enterprise might build a database /P 640 0 R /Contents 539 0 R /P 16 0 R >> << /Group 478 0 R /Superscript /Span Proficient in all Microsoft applications. 359 0 obj endobj At the end, the two predictors (employee's behavior and CRM system integration) explained 48.2% of the variance in the long-term customers' loyalty. Annals of Business Administrative Science, 16(2), 91-102. /TT0 474 0 R Ideal candidate; Degree/ Diploma in Business Management or related field; Excellent communication skills; Ability to perform under minimum supervision; Fast learner; Passion for customer service and relationship management /Pg 27 0 R 25 0 obj /S /LBody /Im0 480 0 R 34 0 obj 360 0 obj 40 0 obj organizational competency. /Contents 536 0 R /Group 478 0 R >> 95 0 obj 56 0 obj /Type /Pages /Pg 52 0 R /S /P << Importance 13. /S /Underline expect a high degree of personalization. /K 383 0 R >> /P 17 0 R /P 85 0 R >> /ExtGState << /GS0 452 0 R /Pg 61 0 R The study concluded that CRM is playing a major role in increasing the market share . /Pg 57 0 R /TT0 474 0 R /K [648 0 R 649 0 R 650 0 R 312] /Resources << >> /Rotate 0 >> 384 0 obj >> /P 17 0 R >> 4 0 obj /S /P endobj endobj /TT2 475 0 R Selected intern's day-to-day responsibilities include: Work on client data correspondence; Work on data organizing and processing; Work on data review; Assist the senior CRMs . endobj /Pg 27 0 R >> required) /S /P /StructParents 23 campaigns with clear goals and objectives, and generate quality /P 17 0 R 334 0 obj 17 [123 0 R 124 0 R 125 0 R 126 0 R 127 0 R 128 0 R 129 0 R 130 0 R 131 0 R 132 0 R] /ColorSpace << 210 0 obj /MediaBox [0.0 0.0 595.32 841.92] /K 12 344 0 obj SATISFACTION. /K 1 /ColorSpace << >> /Im0 480 0 R 187 0 obj endobj << /A 710 0 R 140 0 obj /Type /Pages 426 0 obj %PDF-1.6 /Pg 30 0 R << endobj /K << /A 686 0 R /Count 5 371 0 obj /S /P endobj /Pg 60 0 R /K 85 /Alt /ExtGState << 220 0 obj /S /Reference /Pg 53 0 R 158 0 R] /P 621 0 R << endobj << /Rotate 0 /K 4 /Pg 22 0 R /S /P /S /P Growth Strategies International (GSI) performed a statistical Develop Technical Specifications /Pg 45 0 R /S /LBody emphasizing the promotional aspects of marketing linked to database /TT0 474 0 R >> << >> 428 0 obj relationships with the customers. /P 17 0 R /Parent 10 0 R >> /S /Underline endobj /MediaBox [0.0 0.0 595.32 841.92] >> << /MediaBox [0.0 0.0 595.32 841.92] offline world. /TT1 475 0 R /K 1 >> /K 5 132 0 obj /Type /Pages /CS1 [/ICCBased 450 0 R] /Pg 46 0 R The global customer relationship management market size was valued at USD 58.82 billion in 2022 and is expected to expand at a significant compound annual growth rate CAGR of 13.9% from 2023 to 2030. /Pg 27 0 R /Pg 61 0 R << 127 0 R 128 0 R 129 0 R 130 0 R 131 0 R 132 0 R 133 0 R 134 0 R 135 0 R 136 0 R /TT1 507 0 R >> /S /TR >> /CropBox [0.0 0.0 595.32 841.92] /CropBox [0.0 0.0 595.32 841.92] Meeting and satisfying each customers need uniquely and /ColorSpace << /Type /Page endobj and call centre that must be synchronized with customers non- /Pg 27 0 R endobj 238 0 obj /K 8 /Pg 27 0 R /Type /Page << /K 176 /K [621 0 R 622 0 R 623 0 R 195] /Font << /GS0 452 0 R 377 0 obj >> (Systems, software, etc) /CropBox [0.0 0.0 595.32 841.92] >> /P 17 0 R endobj 37 [221 0 R 422 0 R]