Because these claims are paid outside of a network contract, there is a chance the provider will dispute the payment amount and potentially balance bill you. B. Immunizations for routine use in children, adolescents and adults who have a recommendation from the Advisory Committee on Immunization Practices of the Centers for Disease Control and Prevention. In addition, there are other services listed in the utilization review section of your plan document that will require pre-certification and authorization. Contact Narus Health at the number on your ID card. You may be required to sign some documents allowing the PAC to advocate for you while it is resolving the bill. If you have questions or concerns regarding your prescriptions, call Narus Health to discuss. YES. (1) Allegiance Benefit Plan Management is responsible for administering various aspects of this patient's plan, which may include claim processing, utilization management or eligibility verification. What providers can I see? Chattanooga, TN 37422-7223. Narus Health will work with the plan to resolve the balance bill. I. Shingles vaccination beginning at age 50. 0h\B} 0000005323 00000 n Website. Apply today at CareerBuilder! Narus Health will keep you informed on the status during this process. The PAC will keep you informed on the status until an agreement is reached. 3439 NE Sandy Blvd., Suite 384, Portland, OR 97232. 0000041180 00000 n License Agreement. Zelis Healthcare - Hawaii Mainland Administrators, LLC. Yes, as it is with every health insurance plan. 0000069927 00000 n P.O. if (window.location.href.includes('/naa')){sessionStorage.setItem('cypress', false);} Narus Health willhelp you understand your plan and your benefits. Zelis Healthcare - Britton Benefit Services, LLC. 7 0 obj <> endobj xref 7 86 0000000016 00000 n 0000005580 00000 n 0000012330 00000 n 0000027837 00000 n If there are any complications with the physician or ancillary service provider accepting your insurance when you arrive for your appointment, contact Narus Health at the number on your ID card right away. It is not uncommon for one procedure to result in claims from the facility, a surgeon (sometimes multiple surgeons), anesthesiologist (sometimes multiple anesthesiologists), and a laboratory. 0000013164 00000 n Partners 877-382-8587 CA.CuDept@lucenthealth.com Visit Site Overview Lucent Health processes your medical claims and lets providers know what will be covered by your health plan and what will be billed directly to you, based Youremployer will make a copy available for you. Attach Supporting Clinical Documentation Choose Files *Omitting any requested information may delay the processing of your request Submit Form. The consumer opened a *** case on 11/2/2020 as it relates to the claim in. 0000056825 00000 n Address; Commercial: Health Net Commercial Claims PO Box 9040 Farmington, MO 63640-9040: Medi-Cal: Health Net Medi-Cal Claims PO Box 9020 Farmington, MO 63640-9020: . 09/21/2021. 0000085410 00000 n 7GTf*2Le"STf*2}}:n0+++nF7ft3nbx/FOiL'm0q?^_bLc>}Z|c.|}C?[ 3 endstream endobj 12 0 obj <> endobj 13 0 obj <> endobj 14 0 obj <> endobj 15 0 obj <> endobj 16 0 obj <>stream S&S - Benefit Administration Services, Ltd. S&S - Benefit Plan Administrators of Eau Claire, Inc. S&S - Consociate - Benefit Administration. Electronic Services Available (EDI) Professional/1500 Claims. Complete a Health Claim Reimbursement Form. It has been sent. Then Summary Plan . If you are looking for Lucent Health Po Box 880 Farmington Mi 48331? Toggle navigation COVID-19 Info 0000041103 00000 n Emergencies do not require pre-certification. hbbd```b``@$Sds,b u f l|0 Business Administrators & Consultants, Inc. CDS of Nevada, Inc. dba Prominence Administrative Services, Daniel H Cook Associates (Cook Associates), EBA&M (Employee Benefits Administration and Management), Employee Benefit Management Services, LLC, Employer Driven Insurance Services (EDIS), Fringe Benefit Coordinators @ BeneBay Healthplans. 102. Continue reading, https://lucenthealth.com/faq_category/billing-claims-reimbursement/, Health (3 days ago) WebThank you for your message. Fill out this form and well get back to you as soon as possible. We treat muscle, nerve, and joint pain to get your back to work faster at half the current cost. YES. 24 hours a day, 365 days a year. Verifiy patient claims; Download forms; Request prior authorizations; And more! Posted: 16 days ago. A copy of your plan document can be found on the mylucenthealth.com portal. Checkwith your employers human resources department forinformation on where to access it or to have a copyemailed to you or printed for you. 0000067362 00000 n If a member uses a transplant facility in our Institutes of Excellence network, the facility , https://www.aetna.com/health-care-professionals/newsletters-news/office-link-updates-june-2021/news-for-you-june-2021/submitting-claims-for-aetna-signature-administrators-asa-plan.html, Health (5 days ago) WebBalance Billing Assistance Legal Representation The Two Things Self-Insured Employers Care About..Right Now Watch on On Average, Lucent Health Clients Save: $2.4M on , Health (6 days ago) WebContact Narus Health at the number on your ID card. By using this website, you are agreeing to be bound by this Agreement. 0000076065 00000 n In the VBP plan, facility claims are repriced based on a percentage of Medicare payment. YL[jst3>b. 0000067172 00000 n 0000015033 00000 n It has been sent. In this model, the PPO negotiates a contract with a facility and any claims incurred are paid based on that contract. 0000075874 00000 n 0000013016 00000 n Services with an A or B rating recommended by the United States Preventive Services Task Force (USPSTF). if (window.location.href.includes('/naa')){sessionStorage.setItem('cypress', false);} 0000003278 00000 n For a complete listing on the services covered as Preventive Care by the plan, please refer to the Summary Plan Description (SPD). 0000021728 00000 n The terms of this Agreement govern your , https://mylucenthealth.com/v3app/a/?6713520D04184E041C0D022C0D140C1C130C11166E010C300B101E1F575C5221020F1904460007191751270D5A120F520113117946047A57565A584847177F014C54160B51595A5E5A765F035F5A070314433C5416321713070A001A45751E0054125B07170D0943775B570B43510440406C4A03660448565F5643427C5C530A465E58094F07163607005456205C343774345D65532157585442167E235554472D25365E592F762C5E50575C53464B72455715/, Health (8 days ago) WebNote: Address changes must be submitted in writing via fax (217) 423-4575. (3) Kaiser Permanente offers external providers the capability to view claim status using a KPGuest Access portal. So you are saying they will all join if we call Narus Health? If you're filling the form out by hand, write legibly. During an emergency situation, where pre-certification cannot be performed, is there any risk of not being covered by health insurance? North America Administrators is part of the Lucent Health family. Contact Narus Health atthe number on your ID card. These include but are not limited to: inpatient and outpatient behavioral health and chemical dependency; home healthcare and hospice care; physical, occupational and speech therapy; complex imagining (MRI, PET, CAT scan, etc. Please remember that you will be responsible for any amount represented as patient responsibility on the Lucent Health EOB. At this time, the plan may provide an estimated payment amount to the facility. PHCS: Contact PHCS to find a physician and confirm theyare in the PHCS network. In return, you can view the following claim status information: claim number, current processing status, billed amount, and, if paid, the net payable, check number and check date. It has been sent. Client Information. 0000076445 00000 n Is there a way to communicate with the Narus Concierge team other than phone? Complete a Health Claim Reimbursement Form. Lucent Health's 2019 acquisition of Narus Health, known for its best-in-class care management and concierge solutions, magnified our ability to provide exceptional care management and a superior member experience. 0000069964 00000 n It has been sent. No. Or, you can always call us at (855) 887-0855. 48034. Further, you can choose to receive services at any hospital, skilled nursing facility, ambulatory surgery centeror behavioral health facility where inpatient or outpatientservices are provided. The PAC will keep you informed on the status of the efforts until an agreement is reached. If you receive a bill from yourprovider that shows your responsibility is more than yourexplanation of benefits reflects, call Narus to alert them thatyou received a balance bill. No. All rights reserved | Email: [emailprotected], United healthcare cover fertility treatments, Centers plan for healthy living claim address, Unitedhealthcare community plan doctor finder. Health (7 days ago) Billing, Claims and Reimbursement Archives - Lucent Health Let's Talk Billing, Claims and Reimbursement 6 items What if I still have questions about the payment process, treatment plan and next steps? You go to a participating pharmacy or use mail order, just as with your current plan. Narus Health will help you understand your plan and your benefits. We are excited to announce that Cypress Benefit Administrators is now Lucent Health! 0000006159 00000 n (SM) SRC PO BOX 440. Do I have a reason to be concerned about preexisting conditions. With our online information about claims procedures, we've . 230 0 obj <>stream What do I do if I go to a physician or ancillary service provider and they will not accept my insurance? Rancho Cordova, CA. YES. endstream endobj startxref Category: Health Detail Health . To use the Claims Guest Access portal, go to kp.org/providers and select the members KP region. If you have questions or issues, or if you receive a balance bill, you would then call Narus. While Lucent Health addresses employers' needs, Narus Health is there to support employees and their families. Most health plans rely on a preferred provider organization (PPO) network. Click here to view that record: Claims Submission. 1.800.426.9786. PLEASE NOTE: Narus Health recommends the provider start the pre-certification process 5-7 days prior to the scheduled service date. Login. trailer <<40A257F259B54AAD842F003489C5A9D8>]/Prev 101090>> startxref 0 %%EOF 92 0 obj <>stream Facility If the balance bill is from a facility, Narus Health , Health (9 days ago) WebContact Lucent Member Services at 1-877-382-8587. and you will receive an explanation of benefits for each claim submitted for payment. HCP Login. . Group Number: CYP. (CKD) The costs of CKD and dialysis are catastrophic for members. Farmington, MI 48331. 14, 00090, 0, COFINITY, PO BOX 2720, FARMINGTON HILLS, MI, 48333, 8008311166 17, 00126, 0, MEDICAL SERVICES OF AMERICA, PO BOX 1928, 171 MONROE LANE, Your email address will not be published. APPLETON, Wis., Jan. 14, 2020 /PRNewswire-PRWeb/ Lucent Health is pleased to announce the completion of Cypress Benefit Administrators. Attendance can also directly impact the satisfaction . Submit the completed form with a copy of a superbill from your provider and a receipt of your payment to: Contact NarusHealth at the number on your ID card. If you need immediate attention, please call: (855) 887-0855 Read more. 0000095639 00000 n How do I know what procedures need to be pre-certified? This position reports to the . Contact Narus Health at the number on your ID card. else if (sessionStorage.getItem('cypress') === "true" || window.location.href.includes('/cypress')){ Cigna. PLEASE NOTE: Narus Health recommends the provider start the pre-certification process 5-7 days prior to the scheduled service date. FCH Providers portal provides access to benefits and eligibility, status of claims and payments, payor search, provider update form, and more. 0000091515 00000 n The provider may give you an itemized statement the day you see them, or they may mail you an itemized statement. Full-Time. How do I know what amount Im supposed to pay to my providers and the facilities? 201 0 obj <>/Filter/FlateDecode/ID[<0792D4C682E22F4A9733541FF2020D0E><1840EB6A6BA5A04CA2F9032D61F69961>]/Index[150 81]/Info 149 0 R/Length 205/Prev 382840/Root 151 0 R/Size 231/Type/XRef/W[1 3 1]>>stream Doctors have various reasons for not joining networks. 0000010743 00000 n Kaiser Permanente also offers a dedicated phone line for Cigna PPO providers only for preauthorization questions - 888-831-0761. Narus Health willhelp you understand your plan and your benefits. 0000011487 00000 n Health WebFor Benefits, Eligibility or Claims Status call: Lucent Health: 877-236-0844: For Pre-Authorization review/service, https://www.health-mental.org/claims-address-for-lucent-health/ Category: Health Show Health How to Submit, Track and Access Anthem Claims Anthem Health No. Their experience is matched by their enthusiasm for delivering excellent care in the newest medium in the industry. 0000007688 00000 n Contain dialysis costs and prevent chronic kidney disease risks. 0000003804 00000 n How do I find a PHCS physician or ancillary provider? FARMINGTON. Health 4 hours ago Operations Centers California 10951 White Rock Rd, Suite 100 Rancho Lucent Health Claims Billing Address. Trilogy Health Solutions - Wisconsin Preferred Provider Network . 0000010210 00000 n 0000085674 00000 n We embrace technology that creates a direct connection between doctor and patient. 0000085142 00000 n Dental Claims. Prescription drugs are filled through Magellan Health, the pharmacy benefits manager. ~$?WUb}A.,d3#| L~G. 0000081400 00000 n 0000081130 00000 n 0000076522 00000 n Your plan covers mammograms as follows: Age-appropriate preventive mammograms are covered at 100% with no cost share by the member. TriZetto - Diversified Administration Corp. TriZetto - Florida Health Administrators, Inc, TriZetto - Insurance Administrators of America, TriZetto Preferred Benefit Administrators, US Health Group - (Freedom Life Insurance Company & National Foundation Life Insurance), Zelis Healthcare - Advisory Health Administrators. License Grant. What should I do if my current physician is not in the PHCS network, but I would like to continue seeing them? 0000072643 00000 n (2) When calling Marpai Health, a group specific phone number may be provided. Non-Exempt Prepared By: HR to Go Prepared Date: January 2016 Summary: The Claims Examiner II is in daily contact with team members, clients and providers. Access the Portal Member Employer Provider Broker Learn More About There were two claims in , https://www.bbb.org/us/tn/nashville/profile/healthcare-management/lucent-health-0573-37286971/complaints, Health (6 days ago) WebHow To Submit An Anthem Claim Yourself. Were constantly innovating to make your care better and more affordable. Employers and employees are looking for business partners who can deliver innovative health benefits solutions with cost control opportunities. Submit All Claims To: First Choice Health Network PO Box 2289 Seattle, WA 98111-2289 S&S - WellNet HealthCare Administrators, Inc. TriZetto - Creative Plan Administrators, LLC (CPA). Use our online Provider Portal or call 1-800-950-7040 Medicare Advantage or Medicaid call 1-866-971-7427 Visit our other websites for Medicaid and Medicare Advantage PO Box P.O. , https://consociatehealth.com/wp-content/uploads/2019/01/3454-CON-FORM-Provider-Online-Claims-Access-User-Guide-8.5x11-06-28P.pdf, Health (7 days ago) WebSurprise billing has been a hot topic in the news lately as the current administration is looking to pass legislation in [] Continue reading Are health claims billing errors really , Health (4 days ago) WebBusiness response. Farmington, MI 48331 www.cypressbenefit.com. 0000013614 00000 n You can take custom allergy drop immunotherapy that matches your specific allergies and sensitivities at home, which helps you build long-term tolerance to substances that cause your allergies. For more support The plan requires you to gain preapproval for these procedures by calling the utilization review company at the number listed on your ID card. sessionStorage.setItem('cypress', true); console.log("Cypress session detected"); var collection = document.querySelectorAll("a[href='https://mylucenthealth.com/v3app/publicservice/loginv1/login.aspx?bc=ae502dbd-bedd-42b5-beb1-ebf7da174d0a&serviceid=2b669142-c317-44b6-803f-f0ecd4f6d43a']"); collection = [].slice.call(collection); console.log("Found buttons:" + collection.length);if (collection.length > 0){for (var x = 0; x < collection.length; x++){collection.map(y => y.href = "https://ebixhub.ebix.com/sso/client/clientlogin.aspx?client=cyp"); console.log("Updating button");}}}. D. With respect to women, evidence-informed preventive care and screening provided for in comprehensive guidelines supported by HRSA (not otherwise addressedby the recommendations of USPSTF). Diagnostic mammograms are subject to the members deductible or coinsurance. Box 880. Lucent Health as the administrator has no input on whether or not to pay additional amounts on these claims. To use the Claims Guest Access portal, go to kp.org/providers and select the members KP region. Professional Benefit Administrators, Inc. S&S - American National Insurance Company. 0000014087 00000 n OS)z 0000010566 00000 n Service . Narus Health will help you understand your plan and your benefits. Allergychoices works with providers to help you treat the cause of your allergies giving you the chance to reduce or stop symptoms and change the course of your allergic disease. sessionStorage.setItem('cypress', true); console.log("Cypress session detected"); var collection = document.querySelectorAll("a[href='https://mylucenthealth.com/v3app/publicservice/loginv1/login.aspx?bc=ae502dbd-bedd-42b5-beb1-ebf7da174d0a&serviceid=2b669142-c317-44b6-803f-f0ecd4f6d43a']"); collection = [].slice.call(collection); console.log("Found buttons:" + collection.length);if (collection.length > 0){for (var x = 0; x < collection.length; x++){collection.map(y => y.href = "https://ebixhub.ebix.com/sso/client/clientlogin.aspx?client=cyp"); console.log("Updating button");}}}. Lucent Health Solutions LLC. ]vtz Yes. Narus Health will work with the plan to resolve the balance bill. Although this is the quickest and most efficient way to get your claim paid, we know you may have questions or concerns. 0000013050 00000 n It has been sent. Per the Affordable Care Act,there are no preexisting condition exclusions. Lucent Provider Portal. Narus Health will assist you inreviewing any bills you receive from your [], Contact Narus Health at the number on your ID card. License Grant. 0000095902 00000 n 0000008487 00000 n 1200 Ransom St. Ste. Partner with Cigna Payer Solutions, and you'll have access to a broad portfolio of products and services, quality health care networks, and personalized account supportbacked by a global brand with more than 90 years of health service experience. Health 3 hours ago Thank you for your message. Narus Health will verify your coverage and benefits and explain that all physicians are paid at the same benefit level as PHCS providers on your plan. Save my name, email, and website in this browser for the next time I comment. Typically, your doctor or provider, especially if theyre in your plan, will submit the claim for you. File your paperwork promptly and within the time limit. Lucent Health | All content on this site is copyrighted by Healthx. %PDF-1.4 % sessionStorage.setItem('cypress', true); console.log("Cypress session detected"); var collection = document.querySelectorAll("a[href='https://mylucenthealth.com/v3app/publicservice/loginv1/login.aspx?bc=ae502dbd-bedd-42b5-beb1-ebf7da174d0a&serviceid=2b669142-c317-44b6-803f-f0ecd4f6d43a']"); collection = [].slice.call(collection); console.log("Found buttons:" + collection.length);if (collection.length > 0){for (var x = 0; x < collection.length; x++){collection.map(y => y.href = "https://ebixhub.ebix.com/sso/client/clientlogin.aspx?client=cyp"); console.log("Updating button");}}}. https://mylucenthealth.com/lucentprovider, Health (5 days ago) WebLucent Provider Portal. If you have a procedure that requires multiple physician and ancillary doctors to be in attendance to provide services, each provider will bill separately for their services. Electronic Remittance (ERA) YES. Getting your prescription filled is easy. It has been sent. Zelis Healthcare - Edison Health Solutions, LLC. Thank you for your message. sessionStorage.setItem('cypress', true); console.log("Cypress session detected"); var collection = document.querySelectorAll("a[href='https://mylucenthealth.com/v3app/publicservice/loginv1/login.aspx?bc=ae502dbd-bedd-42b5-beb1-ebf7da174d0a&serviceid=2b669142-c317-44b6-803f-f0ecd4f6d43a']"); collection = [].slice.call(collection); console.log("Found buttons:" + collection.length);if (collection.length > 0){for (var x = 0; x < collection.length; x++){collection.map(y => y.href = "https://ebixhub.ebix.com/sso/client/clientlogin.aspx?client=cyp"); console.log("Updating button");}}}, Thank you for your message. Health (3 days ago) WebPhone Number. Business Response /* (1000, 5, 2021/09/10) */ Lucent received the opt out request on 9/1, which was granted. ); and chemotherapy and radiation therapy. 0000013551 00000 n Billing, Claims and Reimbursement Archives - Lucent Health. What do I do if my provider will not call or has not called the utilization review company to precertify a procedure? H. Mammograms are limited to one baseline mammogram beginning at age 35 and then annually for ages 4074. Treatment is subject to copay and reimbursable through the Staywell plan. Make sure to pay your patient responsibility to the provider or contact the provider to set up a payment plan. None of my doctors are in the network. This evolution allows us to grow and add quality services to our platform of solutions for self-insured employers and covered members. %%EOF 01066. Box 1171. Is that right? You'll find the payer ID (for electronic claims) and address (for paper claims) on the member's ID card. Contact Narus Health at the number on your ID card. 0000015559 00000 n 0000081511 00000 n All inpatient and outpatient procedures or surgeries performed in a facility (as defined above) require pre-certification and authorization. Lucent Health processes your medical claims and lets providers know what will be covered by your health plan and what will be billed directly to you, based on your healthcare plan*. Proactively fight the health and financial impact of chronic kidney disease. Login. 0000075777 00000 n Yes, there aremultiple ways to communicate with Narus Health. However, your plan is open access for facilities,physicians and ancillary providers, which allows you tochoose any service provider and facility. What procedures/services require pre-certification? Why did I receive three different explanations of benefits (EOB) for one procedure or surgery? Blue Cross Blue Shield MT PO BOX 546. You maycall, email or use the Narus Health app. Explorerecent.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. If you need immediate attention, please call: (855) 887-0855 Narus Health will keep you informed on the status of the procedure. You may call Narus Concierge if you have questions about scheduling your mammogram. What should I do if my physician has pre-certified my procedure but the facility where the procedure is scheduled says it will not accept my insurance and I will have to pay upfront if I do not want to cancel the procedure? Contact us today. You can report the claim to them 24 hours a day, 7 days a week, 365 days a year. Submit the completed form with a copy of a superbill from your provider and a [], Contact Narus Health atthe number on your ID card. ERA Enrollment Required. Chattanooga, TN 37422-7223. Claims Procedures. A Company Claims Representative will be available to help you begin the process and offer advice concerning your claim. This insurance is also known as: Lucent Health Solutions. View patients eligibility status and benefit information; Verifiy patient claims; Download forms; Request prior authorizations; And more! Trilogy Health Networks. 0000074253 00000 n We encourage you to utilize this guide to make the most of this convenient informational tool. Username, We offer a wide range of data-driven and member-centric health plans that help employers reduce costs, improve plan performance, and enhance employee. Lucent Health Solutions LLC 3.0 . A cheerful, competent and compassionate attitude will directly impact the productivity of the team. Health (3 days ago) WebThank you for your message. Contact Person. What should I do if I receive a balance bill? Aetna Affordable Health Choices. Welcome to Consociate Online Claims Access, an online source to benefit and claim information. 0000014053 00000 n Cigna. PO Box 999, Appleton, WI 54912-0999, if (window.location.href.includes('/naa')){sessionStorage.setItem('cypress', false);} 0000007872 00000 n Zelis Healthcare - Exemplar Health Benefits. Each and every one of our HealthTap Medical Group doctors are US-licensed, board certified, and trained through our comprehensive online care program. Institutional/UB Claims. What services are covered as Preventive Care and covered 100% of the allowable amount by the plan? In some cases when you visit a doctor , https://www.anthem.com/member-resources/claims, Health (3 days ago) Web Contact Lucent Health View your ID Card Document Library More To access your Adult Dependent Healthcare Coverage and Claims detail, you will need to , http://www.vanfiretrust.org/uploads/4/9/6/3/49633983/lucent_online_-_welcome_flyer_revised_10-29-20.pdf, Health (1 days ago) WebAddress; Commercial: Health Net Commercial Claims PO Box 9040 Farmington, MO 63640-9040: Medi-Cal: Health Net Medi-Cal Claims PO Box 9020 , https://www.healthnet.com/content/healthnet/en_us/providers/claims.html. Lucent Health helps benefits brokers deliver a superior solution that directly and effectively addresses the needs of the self-insured market. else if (sessionStorage.getItem('cypress') === "true" || window.location.href.includes('/cypress')){ 62777 Allied. In these cases, you should contact Narus Health at the number on your ID card. 0000072566 00000 n Provider Online Claims Access User Guide INQUIRY 0000081674 00000 n H\Qo@>4(M6f%@F|wt%Q>;m.zFwh&suppll^_!~#6!]]W8nt3\&R[5WiI[:WLs}CUXut,]er?UgtJ&/+9X We are excited to announce that Cypress Benefit Administrators is now Lucent Health! Get a Quote Access the Portal Member Employer Provider Broker NetAccess Login Manage Your FSA/HRA Learn More About Lucent Health Learn More Contact Us U30\se pQr/Wg>00F{KMC'Z810vl@ t] endstream endobj 8 0 obj <>>> endobj 9 0 obj <>/Font<>/ProcSet[/PDF/Text]/XObject<>>>/Rotate 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 10 0 obj <> endobj 11 0 obj <>stream With Claims Guest Access, you will be asked to provide key information about the claim. What if I still have questions about the payment process, treatment plan and next steps? January 2016 Summary: The Claims Examiner II is in daily contact with team members, clients and providers. License Agreement. Contact Lucent Health View your ID Card Document Library More To access your Adult Dependent Healthcare Coverage and Claims detail, you will need to complete the "Authorization for Release of Protected Health Information (PHI)": Once logged in you can follow these steps: 1. H\@. Operations Division Claims Contact - Lucent Health. The plan will contact the facility and, if needed, begin pre-service negotiations.