If you are strong in leadership, project management and have the right initiative for the job, then apply for the position of Shift Leader at Panda Express Inc today! "Just last month I was asked to lead our day shift employees when my boss was away on sick leave. The more flexible you are with your hours, the better your chance of getting hired, so be flexible! Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda's mission alive in our restaurants by supporting management in creating food with passion, service with heart and ambiance with pride. To be successful as a shift leader, you should be able to manage a team of people and ensure that all duties are performed accurately. I took charge for two weeks, and the experience was quite positive! I can also provide references that would attest to my commitment.". Regarding Panda . The night was successful, and my tips were a great reward! Buena Park, California, United States. Regarding Panda's culture and people using questions from the training evaluation set. While empathizing with the customer is an important part of customer service, consider taking it a step further by describing your customer service skills in more detail. Consider using a specific example that demonstrates that you are able to react swiftly when needed to resolve an issue and achieve a positive outcome. Ultimately . We like the sound of that. With proper communication, everyone is aware of their role in the process.". Otherwise, try and tell them how your previous work experience relates to the job you are applying for at Panda . You can also use your ability to lead by example to show new employees how to do their job correctly. Panda Express - 3374-Hwy 55 & Vicksburg Ln Plymouth PX [Restaurant Shift Supervisor] As a Shift Leader at Panda Express, you'll: Support in creating a vibrant and welcoming environment for the guests; Manage store operations and lead the team during the shift; Gain hands on experience in cooking and preparing Panda . How you react will significantly determine how you fit with their existing team. I see that you mention ABC and XYZ in your job posting. Panda Express has a strong reputation for developing and promoting their employees which is something that I am excited about. ", "On occasion at my current job, a quick solution is required while following strict protocols. Employees must be able to work in a fast-paced work environment, have effective verbal communication skills, ability to adapt to a dynamic environment with changing priorities, and the ability to manage conflicts/difficult situations. Can you tell us about your previous work experience? The interviewer would like to know if you have taken any food specific training or certifications? ", "I stuck up for an employee bullied in the workplace. Example: I am an avid sports fan who loves spending time with my family. standingeagle1. We're committed to being your source for expert career guidance. Employees must be able to lift up to 50 lbs., stand up to four hours and reach across counter tops measured at 36 inches to serve customers. Draw on your references or examples of a time when you went over and above for a customer. How did the purpose of the Interstate Commerce Commission compare with its performance in the early 1900s? Rialto, California, United States Education California State University-San Bernardino Bachelor's of Kinesiology Health Services . Here you will read about how to successfully answer Panada Express Interview Questions and Panda Express Interview Tips. You can also share how training helps others succeed by sharpening existing skills, providing new skills, or enabling them to utilize new tools or strategies. Assure the interviewer that you have researched the workplace culture at Panda Express. This is a good starting place. This estimate is based upon 31 Panda Express Shift Leader salary report (s) provided by employees or estimated based upon statistical methods. How to Answer: Why Do You Want to Work Here? ", "If I caught an employee stealing, I would report the incident immediately. What's most important is how you respond. (5) The service has been sporadic. . There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. If you want to ace your upcoming interview, practice with our topical-based interview question sets. The ideal candidate will have excellent communication and organizational skills, as well as the ability to work in a fast-paced environment. This is a great answer because Panda Express will get very busy at certain times of the day and you will sound like someone who can be counted on to remain focused during this time. Module 1 Panda Express PIC Test. be impeccable with our worlds and actions. Great answer! You can also demonstrate that you've done basic research into the company's values or mission by sharing 1-2 specific ways the company enables employees to reach their potential. Job Details. Posted: February 28, 2023. Perhaps say you would like a career in restaurant management. This was my first time leading a team, but I found it quite easy because of my previous teamwork experiences. ", "It depends on the situation. I have been working at Panda Express for five years now, and I love being able to work alongside such friendly people. 3 any reheated food is cooked at 165+ As America s favorite Chinese restaurant, Panda Express has close to 2,000 locations globally and continues to grow over 100 restaurants annually. Other quick decisions could be if you are asked to take on a new responsibility and are only given five minutes to decide if it's something you are prepared to take on. Cleanliness is especially important in the hospitality/food industry. Recreational Impacts Sports & Ethics. About This Job. When answering this question, it can be helpful to include information that shows your leadership skills or other qualities that relate to the position. ", "Could you please give me a few reasons why you like working for Panda Express?". I enjoyed that responsibility, and we ended up winning the reward in the end because my team increased sales by the highest percentage. To be considered for the position of Shift Leader at Panda Express, applicants must have a high school diploma or equivalent. Heres another example: I worked at a fast-food chain in my last job. Discuss with the interviewer how you typically cope with delays in the workplace. It's something for which I am very passionate. Finally, talk about the outcome you achieved. Next match the skills required for the job to your own skillset. 2494-North Dupont Hwy & Leipsic Rd PX, Dover, DELAWARE, UNITED . **Candidates must meet, and continue to meet if employed, eligibility requirements for each benefit to qualify. . ", "I have been a part of individual terminations and group lay-offs throughout my career. Learn. If I face a setback in the workplace, I will often ask for help to recover the time, if a deadline is in front of me. 7.keep safe closed You will gain valuable skills managing store operations and leading the team during the shift. Choosing to further your education to help you along your career journey shows initiative and a willingness to work hard to achieve a goal. Job Description Indeed.com. Averages based on self-reported salaries. 5. closed register drawer Do you practice active listening and clear communication to understand and meet customer needs? By creating an environment where everyone feels valued and respected, shift leaders can foster collaboration and trust among their teams. Honesty and integrity are valued by all employers. ", "I cannot recall the exact number, but I think it was around three days total. Consider sharing a little more about yourself, such as the kind of books you like to read, favorite areas to hike in, or new foods you've explored recently. Local/municipal requirements, such as Food Handler certification, acquired at applicants own expense. Great Compensation Package and Bonus Opportunity How does the Internet help cultural diffusion happen constantly? Shift Leader. Test. Cdc. 2 food on Steam Table and rice cabinet holds at 140+ Find additional company focused interview questions by practicing from one of our industry sets. Which part of the position has the steepest learning curve? Good job! I do have classes on Monday and Tuesday evenings. Some businesses have trouble with employee theft, and they need to make sure that they are hiring someone who is honest and trustworthy. Jersey City, NJ. proactive, respect win-win, great operations, growth, giving. You will support in creating a vibrant and welcoming environment for our guests. Local/municipal requirements, such as Food Handler certification, acquired at applicants own expense. You can strengthen this answer by talking about how you handle a setback. I am seeking a workplace environment that is collaborative and positive and this role seems like a perfect fit. Shift Leader responsibilities include managing cash, resolving conflicts and checking equipment. This is what makes your interview answer uniquely yours. When can the manager rely on you to be there? Walk the interviewer through your process when it comes to making quick decisions. I believe the biggest success factor was that I tried to emulate his leadership style and did ask his help when I wasn't sure what to do. Test. amir_sykes7. When I face a difficult customer, I find that it is usually due to a breakdown in communication. 22001579. Lead and motivate a team of associates to ensure that all customer orders are prepared accurately, quickly, and with the highest quality standards, Ensure that all food safety protocols are followed in accordance with company policies and local health regulations, Monitor and maintain inventory levels, ensuring that all products are stored properly and rotated according to established guidelines, Train new employees on proper procedures for preparing food, operating equipment, and providing excellent customer service, Maintain a clean and organized work environment, including floors, counters, shelves, and storage areas, Assist customers with their orders, answering questions about menu items and making recommendations as needed, Handle cash transactions accurately and efficiently, balancing the register at the end of each shift, Resolve customer complaints or concerns in a professional manner, Monitor employee performance and provide feedback and coaching when necessary, Prepare daily reports and submit them to management, Develop and implement strategies to increase sales and profitability, Participate in weekly meetings with other shift leaders to discuss operational issues and opportunities. - What do you see as the most significant change in this industry over the past three years? ", "I have open availability but would prefer somewhat of a set schedule so I can work my schooling into a routine.". Previous experience in a customer service or restaurant setting is preferred, but not required. It sounds like this is a strong example that you can leverage better to illustrate your training expertise. One recent example was when we had a kitchen fire in my previous place of employment. Share that you have the means to get to work consistently and on time. You can strengthen your answer further by talking about how your degree will benefit your career path. ", "Cleanliness is extremely important especially in this industry and in this time of Covid. All absences were excused and with notice. Know Your Worth. Flashcards. Education and Experience: Challenge also appreciate one another. Then tell the interviewer about your past related work experience. The "Most Likely Range" represents values that exist . This is a great answer as no company wants to spend many hours training their employees. Panda Express Shift Leader employees need the following skills in order to be successful: Scheduling: Scheduling is the ability to plan and organize shifts for employees. Created by. Test Scores This information is unavailable to unknown [or unregistered] users High School Information High School: Edison High School( Fresno, CA) State: . Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high. What Does a Wawa Customer Service Associate Do? Module 1 Panda Express PIC Test. Panda Restaurant Group, the world leader in Asian dining experiences and parent company of Panda Inn, Panda Express and Hibachi-San, is dedicated to becoming a world leader in people development. (12) I need that cash! The typical Panda Express Shift Leader salary is US$19 per hour. Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. You've indicated that you sometimes have to respond with a quick solution to win your current role. Perhaps your computer crashes, and you realize you may have just lost all of your hard work. ", "I am happy to take any food safety courses that you recommend. Are there any courses I could take to better prepare, while you make your hiring decision? Maybe you have read case studies that you lean on in these instances. ", "When I was a hostess in my last position, one of our servers called in sick at the last minute on a busy Saturday night. Some related job titles are.css-1c1umss{cursor:pointer;font-size:15px;line-height:24px;color:#1861bf;}.css-1c1umss:hover{color:#0c4085;}Shift Supervisor salaries with median pay of $40,869,Crew Member salaries with median pay of $34,217,Shift Manager salaries with median pay of $38,463,Team Member salaries with median pay of $36,121. As the restaurant industry continues to evolve, Panda Express Shift Leaders must stay up-to-date with the latest technology and digital transformation trends. Other than that, I am available. "I am very concerned about cleanliness as it has everything to do with first impressions, and also the health of your customers. JOB ID. Give examples of times when you went over and above to meet cleanliness standards in your previous role(s). What would your previous boss say about you? "I have handled very challenging customers in my previous roles and can remain professional through all situations. As a shift leader, you may be responsible for scheduling employees and ensuring that the restaurant has enough staff to operate efficiently. Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Pandas mission alive in our restaurants by supporting management in creating food with passion, service with heart and ambiance with pride. The estimated total pay for a Shift Leader at Panda Express is $31,666 per year. As a Shift Lead, you gain a diverse range of skills to develop yourself and others. That is a primary motivator. It was intimidating, but I felt a rush at the same time. However, this answer could benefit from being more specific. Will it help you hone specific skills or provide expertise in new areas? When answering, make sure to mention how much experience you have working with money and emphasize any relevant skills or certifications you may have. Our date tracking prior to 2019 was not accurately kept. A Panda Express Shift Leader typically has a wide range of responsibilities, which can include: The salary for a Shift Leader at Panda Express is determined by a variety of factors, including the location of the restaurant, the size of the restaurant, the number of shifts worked, and the individuals experience and qualifications. Employees must prepare hot and cold foods, use Chinese cook knife and other kitchen equipment and work quickly without losing accuracy. Match. Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high. From there, they may be promoted to general manager, and then to district manager. Or maybe you are limited on time and have a deadline rapidly approaching. "I have researched Panda Express and read a lot about your company culture and customer service philosophy. How would you define excellent customer service? Full-Time. Keep your answer simple. "I spend a lot of my free time volunteering at the local animal shelter. Shift Leader Jun 2018 Nov 2018 Panda Express Petaluma, CA While working at Panda Express I was hired as an associate and was promoted to shift leader extremely quick. Deliver exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Panda Express was updated by Rachelle Enns on May 26th, 2018. ( customer service, clean store, food quality, associate growth . Starting with my first job at Burger King in 1987. ", "I respond well to emergency and fast-moving situations that require intuitive decisions. I am comfortable with these types of tasks. There was never a discrepancy. If you are strong in communication, presentation and have the right experience for the job, then apply for the position of Shift Leader at Panda Express today! You can also share the specific skills you use or steps you take to handle a difficult customer with professionalism and empathy by remaining calm, actively listening as they speak to understand the customer's need, and adapting in order to find a solution. We do not have advertisements on our pages but we do try to make money through paid-memberships. Be true! I then go into ", "I have taught myself to become much calmer with my first reactions when problems arise. They want to know they can trust their employees to do the right thing. Learn. Our restaurants are the heart and soul of our company, and we believe our people are the recipe for success. Continuous improvement is an important trend for Panda Express Shift Leaders to understand. ", "When it comes to training in the restaurant industry, I feel that I could use more training in the operation of the point of sale systems. (14) Sincerely. Use the following interjections with commas or Have you ever had to take on a task or a role that you felt was over your experience level? 7 sewage isnt clogged or backed up Some high school You've answered concisely, but you can take this opportunity to give the interview more insight into your ability to manage a team. . Then, I move on! be all in for highest engagement and excute now! Email *. Interview answers were first added by Rachelle Enns on an unknown date, Interview questions were first added on April 3rd, 2017, Interview questions and answers were updated by Rachelle Enns on May 26th, 2018. Shift lead is actual title and money change, able to cook entrees and sides and support Management, step above FOH PIC just running shift. Panda Express Interview Questions and Answers. It required a lot of patience, but it helped me to recognize my leadership potential. ", "I was always raised to be honest so yes - I do believe that honesty is the best policy. ", "Over the years I've had to manage difficult customers who were difficult for different reasons. ", "I take public transit; however, I find it to be very reliable. Even if you're not expected to drive for the job, you will need to have some form of reliable transportation. Posted March 2, 2023 Lone Butte Chandler, AZ Apply Now Save this job. A good follower is good at following directions and working hard to accomplish tasks. ", "I've heard and seen, that Panda Express provides a positive environment that actively embraces family values and assists employees in reaching their potential.". All of these factors come together to determine the salary for a Shift Leader at Panda Express. "Your customer service standards are one of the reasons I was so attracted to your company. My previous job as a manager required daily cash handling and nightly deposits.