1800 941 114. businesssupport@virginmedia.ie. These cookies allowed us to study how users navigate on the website. on Changes to our Acceptable Use Policy for Virgin Media Mail. And, I always pay extra for the "signed for" postal option. From here, a Virgin Media representative will be more than happy to put you through to the correct department. 14:34. on 08-02-2022 To contact Virgin Media, call 03454541111 for all broadband, TV, landline, and account questions, or call 03456000789 for all mobile inquiries. Alternatively, if you have a UK Virgin Media phone, you can just dial 150 between 8 AM and 10 PM to talk to a representative. 4. This may indicate that it is being upgraded, or that the service has been temporarily suspended. Choose the destination location path to save Virgin Media emails. 08:48. as the system does not have that info for her, but does not work. Run tests on your services and kit, check your area for network outages and arrange help or new kit if needed, while staying regularly updated. While this process tends to be the slowest in terms of communicating and resolving a problem, it can be a useful supplement if other methods of contact have been exhausted, or you need to send documents in paper form. The support team will answer the phones during the following hours: Monday to Friday: 8am to 9pm. Virgin Media offers its customers a range of ways to get in touch, from phone numbers to social media. 18:10. Depending on the type of query, the submission of the form may be all that is required, and Virgin Media will update any relevant aspects accordingly, or they may make contact with you to further discuss your needs. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Look on the media outlet's website for an email address. Our trained team of editors and researchers validate articles for accuracy and comprehensiveness. 15:38. By phone; Live chat; The option you choose to contact Virgin Media will depend on your personal preference, some people like to call the Virgin Media contact number, whilst others might prefer to jump on a live chat to solve their query. I'm guessing you may be on the Oomph package like me which seem impossible to manage online. Customer service for home 0800 064 3836. Virgin Media have recently changed the way you reset the password for a secondary email account. As with most Irish media and broadband companies, Virgin Media support is available to access over three main social media channels. From May 17th 2022, we have closed the ability for customers to sign-up and create new Virgin Media email accounts. These numbers ultimately reach a similar destination to each other in terms of Virgin Media customer care and support, but cater for different subject matters, as demonstrated in the table below. I'm sorry to hear you're having an issue with upgrading your broadband. The Virgin Media community has over half a million members. The service is available from 8am to 10pm seven days a week. a secondary account defaults to the information for the primary account unless that has been changed in the secondary . I'm afraisd there isn't a contact email address. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. People Like Cara Durbin . Does it give an error message or is it that the page just does not move on to the next step? Im trying to set up a new email address on my account. I've been on hold for about 3 hours total now. Our correct contact number is:0345 454 1111 for Broadband,TV and Landline customers. I use strategic partnerships to help support CSR, Marketing and HR specialists to meet their ESG goals and KPIs. Service Operations Manager working in the Supply Chain Team at Virgin Media O2 with past experience as an Executive Resolution Specialist and Assistant Retail Manager with a demonstrated history of working in the telecommunications industry. As long as you have online access you can use that form. Virgin Media does not provide customer service by email, but does provide it by phone. on Thanks for your post and welcome back to the Community. You can also contact Virgin Media by visiting the contact page on their website. Hi, i cancelled my broadband last Thursday, via whatsapp, due to the price rises. on 16:11. By using our site, you agree to our. How do customers contact Virgin Media? I have been unable to access my Virgin Media web email for about 3 hours. Just get some unhelpful message about 'It's our problem, not yours. 15:14. To learn how to contact Virgin Media through their online forums, scroll down! Textphone for broadband, TV and phone for new customers 0753 305 1809. Include your email address to get a message when this question is answered. Which Is the Best Alarm System in Ireland? 09:44. 14:15, 13-07-2022 Have tried assorted work arounds, but still can't get in. To find contact information for a newspaper or TV station, search the name of the media outlet online. on 21:19, I have recently cancelled my virgin account after being with them for 7 yearsdue to the horrendous customer service we received when we moved house (full day un paid wasted then an additional 3.5 hours calling a 0345 number to try and resolve a problem that was no error or my own!). Contact us. By signing up you are agreeing to receive emails according to our privacy policy. However they do have a web form for making a complaint: https://my.virginmedia.com/my-cases/make-a-complaint, I am not sure why you say you cannot log a complaint online because you no longer have a VM account. While many complaints can be resolved with the provision of advice or an apology, monetary refunds can be given in the form of account credit or a cheque at the discretion of the complaints team, and management. I'm trying to set up a new email address on my account. Virgin Media offers area codes in the following areas: London, West Midlands, East Midlands, Yorkshire, Manchester, Liverpool, Leeds, Sheffield, Bristol, and Cardiff. issue now resolved. Click Mark as Helpful Answer or use Kudos to say thanks, on This includes the availability of email addresses, phone numbers and callback forms. I have escalated your post to the Forum Team so one of them should contact you via this thread, probably tomorrow. . unfortunately it just gives me the option to delete (shown Below), rather than change like it used to.do. on 15:38. Did you know, 95% of our customers find the solution to their problem using the help and support pages. If Virgin is found to have been at fault, it is obliged to comply with the findings of CISAS. - edited on 07-07-2022 Cancelling my Virgin Media contract help page. Early cancellations will be subject to an, Provide your 30 days notice by calling Virgin Media on, Return any equipment to Virgin Media by contacting their collector on, A customer service representative will aim to, Virgin Media Contact Address for Complaints. 17:34. Its headquarters are in Hook, Hampshire, United Kingdom. however Virgin do like to drag things out- I am still waiting for a call back from the complaints department from 5 days agowhich will probably never happen! Cable.co.uk's broadband postcode checker will find you the best deals, providers and speeds where you live. Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. The video relay service is available Monday to Friday, 9am to 8pm, and Saturday and Sunday, 9am to 4pm. From a Virgin mobile or landline: 150. Report any dodgy requests, emails, or calls to Virgin Media. Once your VM broadband account is closed you should get 90 days use of the email address before it is closed down. They certainly are! References. When I first came across this app via my Virgin TV service, I purchased 'Westworld' series 1. We will continue to provide support for already existing email accounts, which will remain open. This article was co-authored by wikiHow Staff. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. The online chat button does not work! If you need to contact Virgin Media directly about a general query then the main customer service line is 0345 454 1111. human). Click on the next button to Backup Virgin Media . Using the community forum may give you results in a shorter amount of time than phoning or waiting for a live chat representative to become available. Need a helpful hand to show you how to make a payment? So I made contact with Virgin Media technical assistance only to be told to contact 'Virgin Media Store' directly. We use cookies to make wikiHow great. List of Virgin Media Customer Service Numbers. Account number. 3. Lets hope that this handy feature returns soon. Or 0345 454 1111 from any other phone. I am aware they have a web form but when I log in as my account is no longer active the web form and web chat just come up with an error. I don't understand the relevance of your reply..? This complaint form is for Virgin Media Ireland Customers only. If you do ever need anything, please pop back and we'll be delighted to assist further. 10-07-2022 This is detailed within the Terms &Conditions (specifically section D, paragraph 6), which reads "If this agreement ends, your right to use that email address will also end and you will no longer be able to use the email address, so please make sure you have an alternative email address and let your contacts know of the change, as we cannot do this for you.". In total, there are 6 ways to get in touch with them. By phone. I received a confirmation email stating my service will end on the 25th of march 2023 but yesterday i received another email with pre contract documents containing a new contract, which i haven't discussed with anybody from virgin media, Is this . 09:38. It's easy to find the help you need for your broadband, home phone and mobile account on the go. 12-07-2022 It is0345 600 0789 for mobile customers. 15:49, and miscreant example email address is very apt. Virgin has a selection of active social media accounts where customers can get in touch. Sometimes it's better to say goodbye and doing so could save you hundreds of pounds a year. Hi folks. GIVE US A CALL. on 01-05-2022 on The next best way to talk to their customer support team , according to other Virgin Media customers, is by calling their 01256 752 0002 phone number for their Customer Service department. This is useful if photos will help your explanation. Can you please clarify what you have to give your credit card details for, are you referring to setting up the BQM or something different please? The Virgin Media mobile customer number to text is 07533 016 422 and the operating . If not, it may need one of the Forum Team (VM employees who support this forum) to get the password reset for you. 08-07-2022 Remember to include your full name, contact details, address, and any relevant supporting evidence with your letter to facilitate return contact, and the provision of a solution. A VM broadband account is required for continued use of their email service. 15:15. is there a solution to enable us to reset the password. Following these channels can help the public to keep up to date on promotions such as Virgin Media TV bundles, to be made aware of service updates, and importantly, enable another facility to contact Virgin Media. Using a laptop/desktop, open Address Book (top of screen) > New Contact > New Distribution List - add a List Name and your contacts' names and email addresses > Create List. Unless your tenancy contract specifies which provider the property must be with (extremely unlikely), you have the full freedom to switch providers at your convenience. 14:33 10:38. Click Mark as Helpful Answer or use Kudos to say thanks, on . It takes me to a box with two bars, your email address and the second bar is your password. You can then get to the page to reset the password by clicking on "Update settings" and then "Account details". There are separate links for broadband and mobile complaints and Virgin states it aims to get back to you and resolve your issue within seven days. It's free and takes less than a minute to check and compare. When you're in a bundle, changing any service within that bundle can cause you to lose any bundle discounts so due to this, you'd need to speak to the team. wikiHow is where trusted research and expert knowledge come together. . Personally, whenever I make a formal complaint to any organisation I always do it by letter. Click to mark as a Helpful Answer, or use Kudos to say thanks, on 27-01-2022 Virgin Media Mail allows you to set up your other email accounts so that you can check all of your emails in one place. Gmail is one option along with Outlook and the many other free email suppliers. I work during the week, so don't get a chance to call at any other time. 10:50. If you are calling Virgin Media Ireland from abroad, use 0035312458000. 30-04-2022 This will give us a better idea of what is happening with these disconnections. Your broadband failing will have nothing to do with this unwanted call - is anything reported on the automated status line 0800 5610061? Virgin Medias complaints process is relatively simple, and non-convoluted, going as follows: Virgin Media aims to resolve all complaints within 10 days of them being lodged. You can call, live message, use the community forums, or use a relay service to get the help you need. You can call 150 from a Virgin landline or mobile (free call) or 0345 4541111 from any other phone (landline rates) It's best to call around 8am if possible when lines first open and are least busy. 10:02 You will be greeted by the virtual assistant 'Terri' and asked to narrow down the area of your enquiry before being handed over to a live agent (I.E. You will need to have already created the third party email and have access to it and know what the IMAP and SMTP server settings are to enter into the webmail settings page. The message chat was also down on Monday, on 09:05. Virgin has a selection of active social media accounts where customers can get in touch. 09-07-2022 https://www.virginmedia.com/help/live-chat, https://community.virginmedia.com/t5/custom/page/page-id/CommunityHubForums, https://www.virginmedia.com/help/accessibility, https://www.onlinecontactus.com/phone-number-for-virgin-media/, https://www.virginmedia.com/help/contact-us, http://www.virginmedia.com/accessibility.html, https://www.virginmedia.ie/contact/hard-of-hearing/, https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Contact-Virgin-Media-via-Email/td-p/899737. ", So hence my frustration and tone of my OP. 11:40. 150 - if you're calling from a Virgin Media mobile or mobile. 28-01-2022 Upon suspension or termination of services the content may be removed and permanently deleted by Virgin Media without notice." New around here? All lines are open from 8AM to midnight every day of the week and if you call out-of . Contacting Virgin Media. Virgin Media phone numbers. Possibly. 00:53. the email account is set up within my main virgin media account. Step 1) Create a distribution list in your Address Book. Select the Add email account menu option on the left hand menu; In the Add mail account window, enter the email address and password for your external email account and . I hope that link is useful but if for some reason you cannot use it you can always write to their complaints department: All that information is available here: https://www.virginmedia.com/help/contact-us/complaints/broadband-tv-phone-contact, I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Have you checked out your online account for any offers available? Virgin Media also maintains a presence on YouTube, however, this is used for promotions and simple guides rather than as a contact facility. This could save you valuable time, as opposed to trying to contact them. 14:06. Has anyone else been able to contact them via online chat? 11:36, I have to give my credit card details which I am nervous about, on Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Got a question about our services or need a troubleshooting tip? Thank you for letting us know and I am so sorry you are facing these issues with your connection. Can you show us where you're asked for these. About. After spending nearly a decade working in PR and marketing for corporate and startups, Queen knows what truly drives conversions, sold-out launches It's how well you connect with the heart-beating people you're trying to help and . This is the worse customer service I have ever come across, so if anyone has a direct email for complaints I would appreciate this being shared, on 04-07-2022 56 minutes ago. I hung up .However,shortly after my internet crashed(nothing new there), So I cant even contact Virgin to confirm it was a scam.I googled number so 99.9% it was a scam but I would like some kind of confirmation AND a reason why my internet CRASHED AGAIN, on When I got the phone call on 24 Jan I checked my service via online site and it said the TV was experiencing issues but everything else.Shortly after my broadband internet dropped out (the rooter had turned red) I switched off and in and after a few minutes was working fine. Did you ever get this sorted? 09:19, I got through yesterday via the Whatsapp which I think is a very good service. Cookies used for marketing and advertising purposes. Necessary to provide basic functions of the website such as page navigation. Did you know? Blueyonder.co.uk supports IMAP / SMTP. Sorry to hear of your service issues and experience with fraudulent calls. To find out more about the Community check out our Getting Started guide, on 09:39, Virgin Media do not have an email address for support issues or for making a complaint. 09:04. Last Updated: December 2, 2022 You can join the Virgin mobile customer service by dialing 789 from your Virgin Media mobile, or call 0345 600 0789 * from any other phone. 09:05 on 09-07-2022 Mon-Sat 9am-5pm. How to add another email account into Virgin Media Mail. The best way is to get in touch with them directly. At the very least, I would strongly recommend you to post the letter at a Post Office and ask them to give you a proof of posting receipt. however Virgin do like to drag things out- I am still waiting for a call back from the complaints department from 5 days agowhich will probably never happen! Whether you've got a question, query, problem or something you need to tell us, chat with us directly from your Virgin Mobile App. I was experiencing issues with a secondary email within my VM account, so I attempted to change the password linked to it. Phone Number: Call 0345 454 1111 or 150 to reach someone at Virgin Media headquarters. Re: Wifi Pods - how to order. im told to log a complaint online- which you cant do as my account is no longer active! Virgin Media smart Hub 5 is the latest WiFi router available to Virgin Media's existing customers for a free upgrade. Click Mark as Helpful Answer or use Kudos to say thanks, on ", Re: Manage other My Virgin Media accounts, https://www.virginmedia.com/my-virgin-media/forgotten-details/password. Rocketreach finds email, phone & social media for 450M+ professionals. For broadband, TV, landline, and account enquiries, phone 03454541111*. You can also text Virgin mobile for free on 07533 016 422. If you still wish to visit a store, use the handy Virgin Media store locator service on their website to find stores near you, their address, opening hours and contact number. Our email service is a free service we offer to customers with an active broadband service with us. Aaron has been with Selectra for over 3 years. Virgin Media Television; For business; Webmail; Sign-in; . Ask the community. 21:29, Hello, can I completely block a specific email address such that it doesn't even go to spam or trash? 28-01-2022 Whether you want to buy a new broadband and TV bundle or make a complaint about your download speed, we have all the information to hand. You can use the Live Chat service for sales, upgrades and complaints. Are you able to set up a BQM for us, leave this running for 48 hours and post the results? I go to the upgrade section in "My Virgin Media" and it takes me to this page below, and the chat button has never worked, so I'm assuming your system is totally overloaded, and you don't have enough staff. Within Canada 1-888-999-2321 Or dial 611 from your Virgin Plus phone. 30-04-2022 To contact the Virgin Media customer service team for the Virgin Media Broadband, Virgin Media TV and Virgin Media Phone customers you need to text 07533 051 809 for free and they operate between Monday to Friday 7am - 11pm, Saturday to Sunday 8am - 8pm. While Virgin Media does offer live chat as a way to get help, they also have a phone number. Alternatively, complaints can also be lodged in the aforementioned complaint form, or by sending a letter of complaint to the dedicated complaints address. on 19:00. Customer service free from Virgin Phone or Mobile 150. I can't click on the chat button neither. I've harnessed my storytelling ability to pivot for a variety of digital and print brands including: Crate . Follow the below steps to save Virgin Media Emails: -. Pro tips & talking points. "Virgin Media have recently changed the way you reset the password for a secondary email account. on Develop the tech skills you need for work and life. Contact Virgin Mobile easily. Virgin Media mobile numbers have a separate number to call. Thank you for your post. If you're looking to access your TV, broadband and phone account including your email, sign in here. Many questions can be answered using the FAQ section on either the Virgin Media UK or Virgin Media Ireland websites. Call Connection Service. Hi @Crashedagain, thanks for your message. @Lennox1If the VM system is sending them to spam there is nothing currently that you can do to block them completely. I got through yesterday via the Whatsapp which I think is a very good service. 10:10, I am aware they have a web form but when I log in as my account is no longer active the web form and web chat just come up with an error.. How to Contact Virgin Media. 14:17, Is there an email to contact Virgin ?I looked on website .There is no number no email no chat.It says they will take time to answer messages but there is no option to message.I used my virgin app but the chat there was down.I received a call from 020 3976 8303 claiming to be Virgin and stating I was subject to scammers. GetHuman features available: Current hold time. - edited Customers can use the area codes to make local, national, and international calls. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. Broadband, TV and phone customers should then press 1, mobile customers should press 2. There are also no upstream or downstream signal level issues coming into your home. I have this problem also. If possible, avoid calling when you are rushed for time. While high street stores are largely focused on the sales of devices and services, the staff working there are also able to provide limited advice on a wide range of subjects. They are free if you are on the Gig1 . Firstly, what are your options in how to contact Virgin Media Ireland if you are a household customer? Virgin Media Ireland has reached a long-term agreement with Naturgy Ireland that will introduce a 100% renewal energy supply across its operations in Ireland. Give them a call on 150 / 0345 454 1111 for them to discuss this with you. He is well versed as an energy and telecom expert for both Ireland and the UK and specialises in energy compliance. Virgin Media Business Mobile customers. If this ever happens to you again we have information on how to deal with fraudulent calls here. As there is no other option I suppose I will have to go back in time and write a letter of complaint , 08-02-2022 If you're not using your own device, read our help on private browsing before you sign in. Use a contact form, live chat, or even post to ensure that any necessary communications have been sent across. Hi Molly. 11-09-2022 All tip submissions are carefully reviewed before being published. What error are you getting with that forgotten password page when you enter the security information? These lines are also open seven days per week, from 8am to 10pm. on A good starting point for making a complaint to Virgin Media is to simply pick up the phone and call the customer services number on 0345 454 1111 or 150 from a Virgin landline, available from Monday to Friday from 8am to 9pm, or on Saturday and Sunday from 8am to 6pm. Along with all of this, it's also explained on the Cancelling my Virgin Media contract help page, with the section in point 3 being called You'll lose access to your Virgin Media Mail service. Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. Learn more, Have I helped? on * 08-02-2022 Be firm but polite and you are likely to get a rapid response as comments from disgruntled customers visible to all are not great for business. If that doesn't work you can also call by calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. Alternatively you can also use your mobile minutes to call without being charged extra. You can leave your phone number and get a free callback. Select Email folders and choose file saving options in the list. Learn more, Problem solved? Enter details of Virgin Media IMAP settings in the interface. 13:16. Not on mobile, desktop with 3 different browsers! online chat not working, Re: How do customers contact Virgin Media? 2. Most news organizations publish an email or phone number for tips on stories. I opened my emails went into folders and clicked on Add an email account. This article has been viewed 98,155 times. Let us know if there is anything else we can support you with. 12:35. Remind me when call center opens. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/8f\/Contact-Virgin-Media-Step-1.jpg\/v4-460px-Contact-Virgin-Media-Step-1.jpg","bigUrl":"\/images\/thumb\/8\/8f\/Contact-Virgin-Media-Step-1.jpg\/aid10172561-v4-728px-Contact-Virgin-Media-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"