You'll need to contact the recipient and request a refund. You can get real-time answers to any consumer question on his forum, elliott.org/forum, or by emailing him at chris@elliott.org. I immediately reported the transactions to PayPal. You could have appealed your case to someone higher up at PayPal. This decision was made because this transaction was not unauthorized. I use PayPal sparingly, never above $100, and only from my home computer. hi. To appeal a case decision, navigate to the PayPal website, sign in to your account and click "Resolution Center," located at the top of the screen. A week later, PayPal refunded your $303 without offering an explanation. In this case, the buyer is claiming they ordered and paid for an item but didn't receive it. Reddit and its partners use cookies and similar technologies to provide you with a better experience. refund from usenet.nl I signed up for trial on usenet.nl for 14 days but the the service is an scam. Astro Banjo Type & Brand: Banjo, Astro Condition: FAIR - The item is in a well-used condition, it may have light scratches or wear and need cleaning - See the seller's listing for full details and description of any imperfections. I realise with covid things might be slow. A: Wow, that was fast. PayPal should have carefully investigated your claim, and if the facts are as you say, refunded the $303. By browsing this website, you consent to the use of cookies. You are viewing the PayPal Community Archives. PayPal account hacked and closed Edit: to solve this, I created a new account based on the old email of the closed one, then contacted the support. Having the same issue. A step-by-step guide to the PayPal refund policy. Of course, you should not be liable for a transaction you never made. It feels like a computer generated the email and that PayPal didnt bother to get a person involved in your case. "Case Closed," it says. No, you do not always have to return the item if the seller does not bother to respond to a dispute. Paypal have now closed the case and I . Buyers files disputes/claims directly through PayPal (Resolution Center or phone call) Dispute phase: The buyer and the seller can come to a resolution without PayPal's involvement . However if you can't resolve things and you do not receive a refund then you must escalate to a claim as only when its a claim do paypal get involved. and our A: Im sorry about these charges. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I fear that the seller may have has refund remorse and withdrew the money out of her PP . It is not what they offer. Why are there $900 in fraudulent charges on Saleh Tavassolis PayPal account? If you file a dispute with Paypal - and then escalate it to a claim, as Paypal encourages you to do - there is only one situation in which Paypal won't then immediately dismiss your claim, making it a win for a non-compliant, non-responsive, or just plain sleazy seller. Hi, I have very similar problem but at this time I am seller. Clients will enjoy the comfort of this table with a 6.4-cm (2.5-in.) tips on managing and growing your business. You could have appealed this to someone higher up at PayPal. PRESTO refunds are sent using Interac e-Transfer or direct deposit. Something needs done as i am obviously not the only person. I used my bank account for the purchase and not a credit card ( wish I had so I could do a charge back). . How did you fund the payment? So, the transaction in question was certainly not consistent with my history. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I wish I read reviews online about their business before sending them money. as soon as you open a case,PAYPAL/ebay will withhold the amount from her paypal account,but often seller does not have much money in her PAYPAL account,so Paypal will give her days to transfer fund into her Paypal account to refund you. Contact him at elliott.org/help or chris@elliott.org. I cannot report the problem. Once a case is closed,itcantbereopened orescalatedto a claim. Chargeback: Buyer contacts their card issuer and requests a refund. Paypal have now closed the case and I have received an email stating that I have reported that the claim has been amicably settled. It's the certainty. Privacy Policy. Q: I recently received an email from PayPal that said Id sent a $303 payment. Use the seller's email you find there to send a refund request to the merchant. PayPal will investigate and if there is proof that the items were received or the buyer made the purchase, then the seller will be on the winning side when the claims come knocking. PROBLEM SOLVED: PayPal says case closed on fraudulent transfers. As of May 12th I have still not received a refund or any signs of a refund. A review of your . That seems a little suspicious. Our experienced journalists want to glorify God in what we do. I bought a Incontinence Sheets online and after 2 weeks of waiting I contacted seller and explained no Incontinence Sheets received. If the seller does respond, PayPal will work to evaluate the information provided and determine the . The seller canceled the item after I payed, and has said the PayPal fund had been held could I make a bank transfer . Separately, I contacted PayPal on your behalf. Let me say start by saying, I don't use PayPal much, which may explain what follows to the more seasoned, but I've just come out of a transaction with a pretty bad taste in my mouth as a buyer. I have few questions about paypal credit, because its a bit confusing just in case: by 5k$ i mean 5000$. I tried explaing this when filing a claim but all I got back was that I broke the rules or something . However, it took 2 or 3 days to state this claim. Learn more and manage your cookies, Fix transaction and account related issues, Join the discussion with PayPal customers, Get help with using any of our PayPal products, Find out how PayPal works for your business. . paypal case closed but no refund. 1999-2023 PayPal, Inc. All rights reserved. No replacement and no more contact received. how long did it end up taking to get your money back. 1999-2023 PayPal, Inc. All rights reserved. Then if you won the dispute, paypal would issue a refund under their buyer protection policy. Case Report Specification. Here's something that we just learned the hard way - from direct personal experience. Select "Issue a refund." Enter the refund amount. Dispute management involves helping buyers and sellers arrive at a solution for a dispute that all parties agree with. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. And on case details it says .."The case was closed in your favor!" Its the certainty. Click View next to the dispute you want to close. Weve noted the account changes you reported with this case., The follow-up emails are no more encouraging, and no less automated: Weve reviewed the transaction(s) and are denying your claim(s). Now I'm not only our for the 34.99 of the original purchase but an extra 18.55 as Paypal instructed me to return the product although the seller didn't want it back. Our staff is dedicated to provide over the top service, fresh ideas and exciting new ways to market business. In case history it says, closed by PayPal . We encourage you to continue working with the seller to see if you can resolve the problem. PayPal should have worked with you to find out who compromised your account and quickly issued a refund. This seems a very fast response, considering they said it would take up to 10 days to investigate. Not sure how it can have gone in your favour if you did not escalate to a claim and get paypals decision? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Hopefully, that would have generated a response from a real person. The Cancellation Fee is to cover the credit card and PayPal fees that are not reimbursed to us when we issue a refund. So we asked customer for proof of damage after that to return part for full refund. I shipped the item back to him, but while I was entering the tracking number into the case details, the page showed up as case closed. Example, i would call PP to ask about the case and be told the bank was blocking it, after dozens of emails and calls i was then told the case was in my favor and i should see the refund appear in my bank within a few days, more days past NOTHING, i call back and be told i was misinformed and that i should contact my bank!, i went back and forth 7 times in the last 40 days with this BS, i told them i had recorded the calls where they told me i was been refunded then another person could claim the person i spoke to was new, young and one time she called the agent a intern to literally assert that they all made mistakes and instead blame my bank for blocking the refund..how ever the bank says it is paypal! Then follow the instructions below: Click "All Closed Cases" from the "View" drop-down menu. What happens if there is no money in her account to refund me now? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The Post Newspaper. I have to say that I have not received the item, but the case is closed due to an unauthorized transaction. First, go to PayPal's Resolution Center. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Has anyone else been having a tough time getting a refund lately? Instead, it looks like you received an automated email that suggested no human eyes ever had a chance to review your complaint. @kernowlassThank you, I don't seem to be able to escalate the dispute to a claim. I want a refund. Here's how: Log in to your PayPal account. Exactly four hours later, I received the message that my claim was denied, and they did not discover any unauthorized transaction. Reddit and its partners use cookies and similar technologies to provide you with a better experience. He send me a message "I will refund when I get my money back from Royal mail, unless eBay decide to refund you prior to then refund. To which he basically said, thanks for calling and put the phone down . In order for us to reduce the likleyhood of this happening, any time a dispute is opened on PayPal and eBay, we would close the PayPal dispute and advise the customer to follow up with the dispute through their eBay account. Claims and disputes life cycle. I do not want wait 2 month for my money.I was told not to worry, I would get my money back no later then 20 days after the dispute had been opened . In August I opened a dispute (which the seller tried to fight) and she eventually gave up, called PayPal and said to issue the refund. After few day's case closed with no any explain - no proof of damaged goods, item has not been returned by buyer and funds not been returned to my account. So an item not received case that I had opened was closed in my favour on April 25. But when i ordered one for myself directly from SMARTER it arrived totally different, wrong HD size, etc, within a day i demanded a refund, they agreed, gave me the shipping label but as soon as i sent it i received another phone again, when i asked them about it thy said they rushed a replacementbut i refused and demanded they take this one back as wellit also had issues with the battery!, they again provided a label and i sent it back.. During this process Smarter called me and tried to convince me to try another phone, it was at this point that i decided to raise a paypal case and also contact my bank to know if they could get involved as the laws of returning an item even if i did not like it is 14 days., assuming the 14 day law was on my side all this would be over with fasterun fortunately it turned out to be a long story like yours.. After waiting ten days i got a call from SMARTER claiming that they will refund me only if i close the paypal case. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. The process is the same on both PayPal's website and the mobile app. Saleh Tavassoli, Berlin. I cannot report the problem. I realise that you have already tried contacting customer services but if the case has been closed and you have still not received a refund, you should try contacting us again and we can investigate it further on your behalf. When I spoke to the agent he said, the payment cant be returned to my card. PayPal Reviews. Leave the Archive. It has enormous loopholes that allow PayPal to deny otherwise legitimate claims, which is exactly what happened to you. The best advice I can give you is to call eBay directly on 0800 358 6551 in order to determine the exact status of the . However at this time such a call may be frutile, though you can keep trying. Because there is no buyers protection option available if you transfer money as a friend. This content may be old or outdated. Leave the Archive. Unfortunately today it still says pending for the refund. The best advice I can give you is to call eBay directly on 0800 358 6551 in order to determine the exact status of the dispute through your eBay account. PayPal gives itself 10 to 14 days to investigate a claim like this. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. So Im totally confused, no clue what to do next or what's happened to my $500. From my point of view if buyer or seller cannot process dispute which was opened by them self'sshould not effect other party which was communicatedand do everything to solve issue. To get a PRESTO card refund, your card must be added to a PRESTO Account. The seller never shipped it. He then agreed through the case to accept a return for a refund. About a month ago, I needed a motion activated s. so i rang ebay urgently within 10 mins of purchase and asked them to cancel the purchase and refund. Today with I see on my account, with no email from PayPal, see the case has been close. No answer from customer for few weeks so we email Paypal to look into this matter, as no any communication from buyer's side. Your case was resolved in hours and on Christmas Day. i spoke on the phone to one of paypals colleagues he was useless and rude its been two months all companys have sent an email confirming they returned the money and yet i have nothing i am taking this further as this is stealing paypal are with holding it for no reason and wont answer my questions. .css-geb0bj-screenReader{position:absolute;clip:rect(1px, 1px, 1px, 1px);padding:0;border:0;width:1px;height:1px;overflow:hidden;}loading. Select "File a Claim." You must file your claim within 20 days of when the dispute was first opened. paid in the states. I was told by a rather, rushed sounding agent that, I have wait 10 days to open a case.I pointed out that their own costumer service agents opened the case, and if that was so why did he not say as much. If that fails then if you funded the payment via a card then contact the card issuer and see if they will chargeback for you. if Paypal fails to do so,then you go to your cc issuer and file chargeback,you have 180 days. In that case, you enter the name, address, and account number of the payee . I was told by a rather, rushed sounding agent that, I have wait 10 days to open a case.I pointed out . Ive lost $900 and PayPal is not supporting me. What is the issue? The return was being sent from the UK to Israel. i'm not sure if anyone can advise, as customer suppiort is closed for paypal and ebay currently. Over 70,000 weekly readers learn about local concerns, area sports, charity events, legal notices and entertainment in their community. Nwver talked tonthe guy, never seen the guy and he never even came close to my home. No goods or refund after my case was closed :(. :. When this dispute was closed recently, you should have been sent an email advising exactly why the case was closed. I attempted contact with the company via email and via phone with no success. All of this is made possible by our advertisers, who count on us to deliver their message to our readers. All Access Digital offer for just 99 cents! Recently a deliver guy marked my food as delivered while he was still 5min away and I never received it. Fill out the form addressing your reason . Cookie Notice This content may be old or outdated. My paypal account was charged on 11-20-20 for $408, which i did not authorize. Was this ever solved? Choose the dispute you wish to appeal and click on 'Appeal Button.'. I still haven't received any refund from PayPal, 5 days have passed . If it had, then it would have found the payment was not made from my computer, and, most likely, not from within my country. From reviewing your account, we have found that the activity on your account does not stand out as unusual or suspicious and no evidence was found that a third party had accessed your account to complete the transaction.. A dispute is for you to negotiate with the seller and the seller offer a refund or part refund or whatever. Hi All, I bought an iPhone for 450.00, the seller and I agreed shipping but the seller did not ship the item, he then sent a refund via an invalid e check on PayPal. By browsing this website, you consent to the use of cookies. I would like PayPal to refund my $303. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Paypal instructed me to send the goods back by a tracking service and they would refund the cost of the item and 15 of the 18.55 postage costs. When you have an issue with a vendor, your first stop is PayPal's Resolution Center. The seller may issue a refund, and then mark the dispute as closed, or you can mark it as closed if you get to a different mutually agreed resolution. If your initial attempt to resolve the problem with the seller is unsuccessful, you can escalate your case to a claim. Transaction not covered., After reviewing your case, we found that the reported transactions were not unauthorized and hence couldnt be covered under PayPal Purchase Protection. I am fully aware that if I close this case I will lose my guarantee for a refund and I find this request from the seller a little suspiciuos. Below ar It is now the 16th and I haven't heard anything. If your case is in the dispute phase, you can exchange messages with the other party to try to solve the problem. On the Summary page, click on the transaction you want to cancel. 2) Significantly Not As Described (SNAD): The customer states the . Click Close this dispute. You are viewing the PayPal Community Archives. No exceptions will be accepted. i am having the same problem but i dont know if i should just wait. PayPal sent me an email saying the dispute will be closed in my favor because the seller has decided to issue a refund. Cookie Notice Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Due to increasing credit card fees and changes to PayPal's terms and conditions, anyone requesting a refund prior to a group break taking place will be charged a cancellation fee of 5%. I then saw on my PayPal account transactions a refund for $1975 pending until the 14th. Is there a way to open it again? dispute has been closed and in my favour but no refund, appreciate it may take longer to process due to covid but wondering if I am going to be fobbed off. and our Once a case is closed, it can't be reopened or escalated to a claim. I bought an iPhone for 450.00, the seller and I agreed shipping but the seller did not ship the item, he then sent a refund via an invalid e check on PayPal. But no refund. I can't find anything online about what rule I could have possibly broken since all I did was place an order. Leave the Archive. All you need is an email address. It was by card, but I have no email from PayPal saying anything. The item was tracked as far as the city but then nothing else. To which I got a very simple and confused "Yes I know. The case was closed in your favor?! Go to your Resolution Center. Does it matter if the case is already closed? So an item not received case that I had opened was closed in my favour on April 25. if she cant come up with the money,Paypal will have to honor its buyer protection since you won the case and then go after her. send the compensation demand letter to the merchant directly and include the VISA or Mastercard codes relevant to your case. PICK UPS: Pick-up customers must make payment 24 hours prior to a pick-up. It was on ebay Germany. I then called paypal and told them i was seeking a solution either via Paypal or the bank, so because i mentioned i called the bank (no case opened yet) paypal immediately claimed the bank was blocking them from refunding me the money., i asked the bank how long they would take to refund me and after they looked at the documents they said 45 days!, i was like no way..so they assured me they where not blocking anything in emails which i shared with paypal later., regardless, paypal after confirmed i returned the item they told me i had to wait up to 75 days for a refund! Hello, English is not my first language, I found a shop that sells sewing machines when I paid the price I've noticed two odd things, 1- it was a Chinese address not European unlike the website 2- I wasn't directed to the site unlike the usual thing, there was no order or shipping info..etc and wh. The Post is a member of several local Chamber of Commerce, and its staff volunteers at numerous events throughout Galveston County. I fear that the seller may have has refund remorse and withdrew the money out of her PP account and bank account so I cant get refunded. If you purchased your item on eBay, you may be able to file a claim with eBay by going to the eBay Resolution Center. David Day Owner/Publisher brings over 45 years of newspaper experience to The Post Newspaper. There is a lot of confusion from people in regards to eBay and PayPal disputes. Cookie Notice What should I do now? I opened a claim on August 6th. Can you help me? And on case details it says .."The case was closed in your favor!" But no refund, no email no nothing from Paypal. Yea hopefully. Unlike other free checking accounts, this checking account, or "Spending Account," requires no minimum balance. Privacy Policy. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Paypal say allow 30 days but I have never waited longer than a week for mine, however that depends a lot on what country you are in. Your account was compromised, which means someone got their hands on your password. How do I . im in a similar situation and has been ongoing since the end of April. Contrary to what the company said, its decision isnt final. Paid out of my bank account, not via card. Answer (1 of 37): No. its fraud stealing however you look at it i am so angry but i wont give up. If paid with PayPal balance it should be instant or is bank payment, it may take 3-7 business days and will go back to your PayPal balance. How to Respond to a PayPal Dispute. For more information, please see our If paypal closed the case then normally a refund has already been issued at the same time? If we're already reviewing your claim, you'll see . It's important to know that disputes which are not escalated within the 20 days will be . Can I reopen a closed case? Emailed to paypal now couple times but all I get back is automatic emails which are not any good to me as not explain to my current problem. It is so frustrating not having any communication. This cla Privacy Policy. How can I appeal PayPals decision on my case? So I bought an iPhone from Australia . This will show you the details of the transaction like below. Within 30 minutes, I received an email that PayPal had again denied my claim, and they added that Based on our review, we found this transaction is consistent with your PayPal payment history.. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Now, when the claim was "under review" by PayPal, the item has been delivered.Refund and payment method instructions Fast Shipping No Risk Appraisal Over $30 High security and perfect security system, we use PayPal's rich anti-fraud experience, the industry's lowest risk loss rate (only 0.27%), less than one-sixth of the traditional . "After reviewing your case, we found that the reported transactions were not unauthorized and hence couldn't be covered under PayPal Purchase Protection. I would call that steeling and this is not first time some of my friends had similarissues and they just lost they money and goods.
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