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In order to get the end user back into the portal I have to go to the regular MFA Setup page, enable phone calls or texts, enable and enforce MFA on the end user, and they can finally get in to re-set up the account. What are the steps? This change only affects wearables, so you can still mirror Authenticator notifications from your phone to your wearable device. I have make sure that the battery optimization and all sort of notification permissions are allowed. On the next screen, you can select onStop sync and remove all autofill data. This permission is required for sending notifications to verify your identity. Samsung users will also be able to view websites they recently visited on their phone from their computer, Microsoft said. but the amazing thing is they can reach other web-pages like google or Yahoo. Unfortunately I uninstalled old Microsoft Account app (that was perfectly working and where I always received the notifications) when I upgraded to MS Authenticator. Learn and ask questions on how to implement MFA. Then sign on with recovery account to do the restore. Check if your devices get notifications when the app is open or closed. Once the app generates a code, you will be able to log in to your account with it. The only thing I see working on the Android app is the countdown random number It can also be used to sign in to apps and websites that support Microsoft Authenticator. This timer is the countdown to the verification code changing to the next code. Use the faceID or fingerprintto unlock the device after restart, then try to re-enable passwordless for the account in Microsoft Authenticator. The country name is stored and reported back to your IT admin, but your actual coordinates are never saved or stored on Microsoft servers. I did find some more notification settings for the app when I drilled down further, maybe I mucked with one of those. Authentication app is not working correctly. Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. My phone have been stolen, I had work account logged in there. If you have any other questions about Microsoft Authenticator APP, welcome to post back here. Yes, multiple times. Fortunately, Microsoft Authenticator provides a backup and recovery option. You can unregister your device inSettings, but you may lose access to emails in Outlook, files in OneDrive, and you'll lose the ability to use phone sign-in. Use Microsoft Authenticator option does not send notifications to my I guess i've never noticed this as the notifications have just stopped working recently. You may also refer this article for more information: How to use the Microsoft . Open the app, go toapps top-level menu, and then select Send feedback. Oct 06 2018 May 31, 2022 . Phone number is also correct. A: The Authenticator app collects your GPS information to determine what country you are located in. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. To use Microsoft Authenticator, you need to first enable it on your Android device. A:To add a work or school account for passwordless or two-step verification, select the +button in the top right corner of Microsoft Authenticator > Work or school account> Sign inand complete the authentication on your device to add your account. The end users try to fix the issue themselves and will remove their accounts from the app and try to reenroll by going to myapps.microsoft.com and restarting the setup process. The app requires this permission to search for work or school Microsoft accounts on your phone and add them to the app for you. What Is a PEM File and How Do You Use It? Restart the device and try again.2. How do I set up my accounts in Authenticator again? If it's a bug of Microsoft Authenticator 6.1.4, on Android 5.0.2 hope they'll fix it ASAP. Follow the Android prompts to grant that permission. Microsoft Authenticator not working, after getting a new phone A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. The Authenticator app is not required for all accounts. If you want to be certain that your account is always secure, you should use the Authenticator app. After adding your account, depending on the features you enable for the account, your account data might sync down to the app. When I go back to the iOS app, I get stuck. On thePasswordstab inside the app, selectSign in with Microsoftand sign in usingyour Microsoft account. Latest version (always automatically updated) from Google Play store: 6.1.4, on LG G2 Android 5.0.2 (stock ROM). A: Verified IDs are issued directly from your organization or a website. Q: I'm using the verification codes in the app, but how do I switch to the push notifications? To do this, open the Microsoft Authenticator app and tap the menu icon (three dots in the upper right corner). On iOS, underSettings, selectHow to turn on Autofillin the Autofill settings section to learn how to set Authenticator as the default autofill provider. I am now receiving notifications as expected and all approvals are working. After you sign in with your username and password, you'll type in the verification code that's associated with that account. after changing that the notifications are prompt on my android. I did change my tone for notifications so I knew it was "special". Everything is correctly set in my MS account, 2 steps verification, and the Android app Microsoft Authenticator. Some accounts will require you to revalidate, either by signing in to those accounts or scanning a QR code. Microsoft is also providing Outlook with a similar service. Q: Can I create my own Verified Identity? A: Yes, Autofill for yourpersonal Microsoft accountsnow works for most enterprise users even when a work or school account is added to the Authenticator app. Keep only while using: While youre still accessing the protected resource, every hour, youll need to pull out your device and manually approve the request. However, Authenticator on your old phone contains the Gmail account xyz@gmail.com. Q: What data does the Authenticator collect and store on my behalf and how can I delete this data? The app notification issue appear on iOS and Android? Sharing best practices for building any app with .NET. For your work or school account, your organization decides whether or not to allow one-click notifications. Even deleting the app from your old device isn't enough. Open Authenticator > Settings > Device Registration. Once youre signed in, you need to go to the Settings page and enable push notifications. Q: Will my users work or school account password get automatically synced? Both features have been available on Apple products for years. I did not consciously check the back up option before wiping my old phone and giving it away, but since my account has transferred over to my new phone I dont imagine this is the issue. 8 digit one-time passwords are for personal Microsoft accounts, not work accounts, so you confirmed that your issue is not reg. Yesterday I purchased a new Samsung phone, I performed the Smart Switch to move everything off my old Samsung phone to my new Samsung phone. Open Microsoft Authenticator on your old phone, go to Settings, and enable cloud backups. I have been trying to log in to my Microsoft account on my new laptop. If you have already registered, you'll be prompted for two-factor verification. Yes No SH Sharon515 Replied on March 1, 2022 Report abuse In reply to JoseBeltre's post on January 3, 2022 Oct 06 2018 Only someone with access to your phone should be able to get your verification code. I disabled them and I not can see the Approve and Deny pop ups for Microsoft Auth app. Alternate options for enterprise users include: Setting up the Authenticator forAndroidoriOS. Accessibility Service. A: No. If you are still not able to add your account, please reach out to your admin. Which has been very aggrivating bc it's prevented me from not just all my important emails, but also from being able to get into my HP Desktop also! Finally, add the account again and turn authenticator backup back on again. He's also worked as a trainer, technical support person, delivery manager, system administrator, and in other roles that involve getting people and technology to work together. Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. If possible, you could check this Always allow (recommended): While youre still accessing the protected resource, for the next 24 hours, your location will be shared silently once per hour from the device, so you will not need to get out your phone and manually approve each hour. However, Authenticator on your old phone contains the Gmail account xyz@gmail.com. @Robert WoodsI resolved this by first disabling iCloud backup within the authenticator app's own settings then removing the relevant MS account from the app, finally removing the authenticator app as an authentication method from the individual MS account management area web login. Just turn on theScreen Capturesetting in Authenticator and restart the app. Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Set up password reset verification for a work or school account, Reset your work or school password using security info, Backup and recover account credentials with Authenticator, Add your work or school account to the Microsoft Authenticator app, What happens if there's an unusual sign-in to your account, Where can we contact you with non-critical account alerts. Q: Will my employees or students get to use password autofill in Authenticator app? If you need to recover your accounts on a new phone, youll have to turn on the backup option on your old one. I don't know what to do, since I already removed all devices, reset all account-connected devices, reinstalled theMicrosoft Authenticator multiple times with no success. After that, starting Company Portal application again, Authenticator started to work as expected. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. How to Move Microsoft Authenticator to a New Phone - How-To Geek Microsoft's efforts with its Phone Link software are just the latest in a series of moves to more closely connect Windows computers with Apple's popular devices and services. For the Outlook account, youd follow the same steps. Authenticator doesnt send Push notifications to iPhone or Watch Where do I change priority to higher so that I receive the notification. On these devices, Authenticator is automatically registered as a device administrator. Authenticator app isn't receiving notifications to - Microsoft Download it from the Google Playfor Androidor the Apple App Storefor iPhone. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. I have moved the Authenticator app from the old to the new phone and it seems to have worked: the new phone has the app working and connected to my work account. After you tap the Contoso account tile, the verification code is visible in full screen. Take Screenshot by Tapping Back of iPhone, Pair Two Sets of AirPods With the Same iPhone, Download Files Using Safari on Your iPhone, Turn Your Computer Into a DLNA Media Server, Control All Your Smart Home Devices in One App. A: Apple Watch and Android wearable devices (such as Samsung Galaxy Watch) are currently incompatible with Authenticators security features. Try to remove the account in Authenticator and try again to see if there's any different. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. What is SSH Agent Forwarding and How Do You Use It? This minimaldata is needed to keep the app updated and secure. Please ensure push notifications are enabled in Settings and your network connection is stable..